MSP Today Expert Feature
January 05, 2016

Hawaiian Telcom Adds Desktop as a Service to its SmartBusiness Suite

It’s no secret that the cloud has been held up as the solution to many common issues that businesses face every day. While the rhetoric surrounding the cloud can at times seem downright fantastical, the fact is that common barriers to cloud adoption—most notably security and privacy—are less of a concern as cloud providers learn to improve upon these aspects of their cloud offerings. In fact, it’s gotten to the point that even small to medium-sized businesses (SMBs) are readily embracing the cloud and managed services.

In other words, the time is ripe for cloud providers to introduce more services that deliver on the promise of the cloud. Hawaiian Telcom is one such company looking to leverage this potential with a new desktop as a service (DaaS) offering.

Introduced as part of its existing SmartBusiness technology suite, Hawaiian Telcom’s DaaS is an innovative technology that allows users to work from anywhere, at any time and from any device. Put simply, DaaS hosts a user’s desktop, including all applications and files, in the cloud—in this case, Hawaiian Telcom’s state-of-the-art, Class-A network operations center backed by SystemMetric’s data center, Endeavor. According to Hawaiian Telcom, Endeavor is among the most secure and advanced data centers in the country.

“Technology has officially caught up with the concept of a cloud-based desktop, enabling us to deliver a cost-effective, high-performance solution that will modernize the way we work,” said Earl Ford (News - Alert), President of SystemMetrics, a Hawaiian Telcom company.  “With DaaS, you can switch seamlessly to any device and always have full access to all your documents and applications.”

With DaaS, businesses can truly make the move to a mobile workforce, while eliminating the cost and headache of managing multiple desktops and applications. Meanwhile, security is enhanced over traditional desktop sharing solutions as data is stored securely in the cloud.

“Moving from physical to cloud-hosted desktops is one of the fastest growing business trends today due to the numerous benefits that it offers from improved productivity to lower IT costs,” said Paul Krueger, Hawaiian Telcom vice president of Business Sales and Marketing.

If you're an MSP or wanted to learn how to be successful and better understand DaaS and other  technologies as w ell as how to deliver them to more customers, then you’ll want to head to MSP Expo happening  Jan. 25-28 and collocated with ITEXPO in Fort Lauderdale, Fla.

Edited by Stefania Viscusi