MSP TODAY NEWS

Grande Communications Makes a 'Grande' Move With CSG

By Miguel Leiva-Gomez

CSG International, a managed services provider (MSP) has recently announced that Grande Communications has made its relationship with the company even closer by extending its partnership with the intention of digging deeper into its Texas market.

The two companies have been bumping heads for over a decade and the relationship has since led to an improvement of Grande's capabilities to manage its finances. This new multi-year extension will establish a partnership between both companies that will allow CSG to put more of its solutions to work and offer a larger package for managed services to Grande. Grande Communications will be able to gain an edge over its competition by outsourcing some of its business processes to CSP to further improve its efficiency, using a solution called CSG Workforce Express (WFX).

Matt Murphy, president of Grande Communications, said, “CSG's proven solutions support the complexities that exist in our business. We are a small company, but partners such as CSG make us nimble. We can respond quickly to our customers' needs and that enables us to compete with the large-scale providers in our markets. We continually focus on being here for our Texas customers, and CSG solutions help us deliver a more meaningful customer experience. When we deliver services such as 1 Gig Internet, TiVo, and Netflix on TiVo, we want to make sure these offers work end-to-endand live up to the Grande customer pledge.”

CSG's WFX solution leverages routing and location technologies to put field employees in communication much faster. This solution can also extend to dispatching and customer support, where real-time collaborative communication is often highly necessary.

Given the business-friendly environment in Texas and its implementation of a wider range of solutions from CSG, Grande might be setting itself up to become one of the biggest service providers in the state.




Edited by Maurice Nagle

MSPToday Contributor

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