MSP Today Expert Feature
September 05, 2013

Ricoh Receives CompTIA Trustmark for Managed Printing Services

Managed printing company Ricoh (News - Alert) has been awarded the CompTIA Managed Print Trustmark credential. The award is an industry benchmark given to companies by the non-profit IT association.

The CompTIA (News - Alert) Managed Print Trustmark signifies that a company adheres to best practices for service delivery as well as customer interaction within the managed print market. Ricoh, based in Tokyo, is the first organization headquartered outside of North America to receive the designation.

"This industry benchmark of competency, trust and value requires companies to complete a rigorous evaluation process," said Nancy Hammervik, senior vice president of industry relations for CompTIA. "By earning this trustmark Ricoh has demonstrated its commitment to meet or exceed the best business practices the IT industry has to offer."

Ricoh was evaluated on the internal practices and procedures used to run their business to be considered for the credential. The company was also examined for their external activities and operations in relation to customers and prospects. The CompTIA Managed Print Trustmark was developed in collaboration with a variety of industry experts to recognize companies offering on-premise print services through a managed services business model. Other companies earning the Trustmark include Barrister Global and Bendix Imaging, Inc.

"We are honored to receive this prestigious credential as it validates Ricoh's approach to delivering managed document services while helping our customers execute a comprehensive document process improvement strategy," said Sergio (Shigeo) Kato, associate Director, deputy general manager, Business Solutions Group, Ricoh Company, Ltd. "CompTIA is well respected for its thorough evaluation process when considering candidates for the Managed Print Trustmark so that makes this recognition even more gratifying."

Edited by Alisen Downey