MSP Today Expert Feature
August 26, 2013

eZuce Readies New UC Software Release, Mobile Clients and Contact Center App


eZuce, a company that offers its virtualized communications software suite to enterprise customers via the MSP channel, will introduce a major new release next month and come out with two new products in the fourth quarter.

That’s according to Jerry Stabile, eZuce COO and co-founder, who met with TMCnet today at ITEXPO Las Vegas.

Update 7 will add branch survivability, which enables distributed networks to remain up and running if one site has an outage. Stabile explains that eZuce tweaked MongoDB code to run as a single data set/database. If you lose connectivity, the local database becomes your primary, and everything is consistent again when the site comes back online, he says. Update 7 also will offer new multilevel administration. The new release ships in mid September.

As for the new products, the first of the two is an Android (News - Alert) and iOS tablet/smartphone client. In the past, eZuce recommended its customers use a third-party SIP client, but by introducing its own mobile clients, eZuce will be able to control the user experience in a better way. Stabile says eZuce will leverage a new Acme Packet (News - Alert) SBC feature called TSM, which allows for quality of service monitoring on dual tunnels between cellular and Wi-Fi networks. That way, the user can always be put on the best connection. In the past, the eZuce branding was confined to server software, adds Stabile, but with these new solutions the company’s brand will extend to endpoints.

The second product eZuce will introduce in the fourth quarter is called openUC Reach, a contact center application. Stabile says that with this solution eZuce is stepping up from basic call queuing to more sophisticated routing – including skills and rules-based routing. This offering supports the concept of recipes, so users can get granular in how they identify agents in the system.

Given that most enterprises eZuce sells to have contact center requirements, Stabile says, this solution makes sense. He says that while openUC Reach is not trying to compete with major contact center solutions on features like reporting and analysis, it is an informal call center app for those looking for one, particularly for internal use.

Incorporated in 2010, eZuce aims to equipped cloud and voice service providers with a complete UC suite app that is highly scalable and cost effective. Stabile says eZuce impacts data center infrastructure and opex costs in a compelling way, and allows service providers to offer full suite affordability. The company now has 150,000 licenses in the field, and its users include Red Hat (News - Alert), among other major operations.




Edited by Blaise McNamee




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