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Dimension Data Enhances Managed Services for Visual Communications

By Rory Lidstone

Dimension Data, the ICT solutions and services provider, has a number of useful offerings on hand, from the Enterprise Mobility Framework which played a key role in a recent partnership with AirWatch, to its Managed Cloud Platform (MCP). However, it could be argued that the company’s most interesting offering is Managed Services for Visual Communications (MSVC), which recently received new enhancements.

MSVC is unique in that it is the world’s first “truly global” service of its kind, according to Dimension Data. Put simply, the offering simplifies video management, while focusing on maximizing end user adoption and return on investment.

“Dimension Data is the world’s largest video integrator by revenue and endpoints. Through our Managed Services for Visual Communications, we manage 20,000 calls per month for 430 clients across 5,600 Cisco and Polycom endpoints today,” said Ian Heard, Dimension Data’s group general manager for MSVC. “We are already a big contender in this space, with the most comprehensive set of on-premise, managed, in the private cloud or as-a-service video services in the world.”

Initially, when MSVC’s first version hit the market in 2011, most solutions were focused simply on the bridging and connectivity of video conferencing. As such, the providers of these solutions would overlook the importance of delivering reliability and ease of use. Even at that time, MSVC stood out with its Concierge and Executive support services, which allow a user to book a meeting and establish a video conferencing call without having to pick up a remote.

With the newly enhanced version of MSVC, mission critical reliability and ease of use have been taken to the next level through new management and scheduling tools. With these, users can more or less book a call and have every other aspect handled for them.

Meanwhile, this latest version of MSVC continues to focus on delivering video conferencing on an open standards-based platform.




Edited by Alisen Downey

Contributing Writer

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