One of the largest private banks in India has outsourced its entire printing operations to Canon. YES BANK, a Canon customer for five years, has successfully turned over the management of all its printing services, including consumables, to Canon on a per-click model basis.
The bank was up against a major challenge when it looked into consolidating its printing infrastructure, particularly in Tier 2 and 3 markets. YES BANK is also in the growing and expansion phase, which makes managing and maintaining a rapidly scaling infrastructure difficult through an in-house model.
Canon evaluated the banks needs and suggested Managed Document Services (MDS) which offers flexibility and cost savings. YES BANK also wanted standardization across all its locations, which Canon was able to deliver. The managed services model also gives the bank access to monitor and track its print environment and usage in real time.
The move to managed printing and document services frees up YES BANK's IT department to focus on larger business requirements, thereby increasing their productivity. Canon is also providing after-sales services, including technical expertise and experience resolving printing-related issues within 24 hours of a complaint being logged. Duplex mode is also enabled on all MFDs to help the bank control printing by reducing costs and consolidating infrastructure.
“We are privileged to be associated with YES BANK’s growth journey in India," said Alok Bharadwaj, executive vice president, Canon India. "By adopting Canon MDS, YES BANK has seen a reduction of 35 to 40 percent in overall printing and are able to achieve standardization across locations. With Canon delivering them a high uptime of 99 percent, they have reduced approximately 30 percent of carbon footprint."
Canon's expects to double its managed document services revenues in India over the next three years, and deals like the one with YES BANK are driving that growth. Last year's revenues were about $8.6 million, and Canon expects that number to rise to $17.3 million over the next three years. The growth is largely driven by the banking, financial services and insurance (BFSI) sector.
“This engagement with Canon has brought in more control," said Venkat Krishnan, CTO, YES BANK. "We can centrally monitor the usage of printing, scanning, and photocopying at our branches. It has been a beautiful engagement for us and we hope to implement this across the YES BANK group and set an example in the banking service provider industry.”
Edited by
Jamie Epstein
