Microsoft 365 has become the primary operating layer for modern work, trusted by millions of small businesses globally. Alongside that, Copilot is rapidly becoming the AI companion that sits on top of those everyday workflows, a combination that creates urgency – and opportunity – on two fronts.
First, businesses want productivity gains without introducing risk. That means identity, device, and data controls have to be right before AI is worked in. Then, MSPs need a repeatable way to deliver those controls across dozens (or hundreds) of tenants without drowning in bespoke scripts and one-off configurations.
Given Microsoft’s prevalence in the business space, effectively supporting Microsoft environments is quickly becoming a necessary part of the MSP equation. MSPs that standardize Microsoft 365, harden security in multi-tenant environments, and prepare customers for Copilot will have a competitive advantage.
Microsoft itself recognizes this need and recently announced a new initiative to help MSPs address multitenant management challenges with Microsoft Intune. Intune is a cloud-based endpoint management solution that simplifies managing and securing organizational data on user devices like mobile, desktop, and virtual endpoints. The idea is to enable IT to deploy and manage applications, enforce security and compliance policies, and protect access to organizational resources across both company-owned and personal devices.
Initially, it announced collaborations with two MSP solution vendors to enable MSPs to:
- Centrally view and manage all customer tenants and action items through a unified partner dashboard;
- Take action across environments, leveraging Intune for device management, cloud security, and compliance; and
- Standardize security settings, automate onboarding, and ensure policy consistency at scale-no more repetitive, manual tasks or risky policy drift.
“MSPs are essential to helping small and medium businesses unlock the full value of Microsoft 365, facilitate secure and productive remote work and enhance efficiency with AI tools,” said Jason Roszak, VP of Product for Intune at Microsoft. “Our partners are building innovative capabilities on top of Microsoft Intune allowing MSPs to scale their operations, and deliver more secure and consistent services.”
From complexity to outcomes: How MSPs help
A modern Microsoft-focused managed service starts with visibility and standardization. MSPs inventory tenants, normalize Entra ID roles and groups, align Conditional Access and Intune compliance baselines, and apply consistent 365 policies across the estate. That enables them to shift to continuous enforcement, including monitoring for drift, remediating automatically, and reporting posture improvements in business terms.
Copilot readiness becomes a natural extension of this work. Once identity and device posture are trustworthy and collaboration spaces are governed, MSPs can confidently enable AI scenarios, define cohorts, and measure value without exposing sensitive data.
But, this isn’t a one-time project, but a continual task. MSPs can package assessments and remediation into a defined “Copilot Readiness” offer, then convert that into a tiered, AI-ready managed service with clear SLAs, quarterly reviews, and adoption coaching. With that, clients get predictable outcomes and risk reduction, while MSPs create sustainable margin through automation and repeatability rather than reactive tickets.
Why inforcer’s role matters right now
One of the two launch partners for the Intune for MSPs program is inforcer, which was for exactly this multi-tenant reality. Its platform lets MSPs standardize Microsoft 365 and Intune policies, automate configuration, enforce security baselines, and monitor compliance in real time. That, in turn, frees staff from error-prone scripting and giving leaders the evidence they need to show progress. The company’s membership in the Microsoft Intelligent Security Association (MISA) highlights its depth of integration with Microsoft Security technologies, which is important for MSPs aligning to a cloud-native, AI-first strategy.
inforcer isn’t new to the MSP game. It already supports more than 800 MSPs across North America, EMEA, and APAC, with more than 100 new MSPs adopting monthly, according to the company.
“We founded inforcer to give MSPs the tools and support they need to grow their Microsoft practices, deliver more value to their customers, and lead the way into the next wave of managed services,” said Jamie Daum, CEO and co-founder of inforcer. “This initiative is a major step forward for MSPs who need to implement Microsoft 365 at scale for their customers.”
inforcer’s purpose-built platform allows MSPs to:
- Efficiently manage and secure their customers’ Microsoft tenants,
- Standardize Microsoft 365 policy configurations across tenants,
- Enforce security baselines and monitor compliance,
- Prepare environments for Microsoft Copilot and other AI services, and
- Centralize visibility and control to reduce operational overhead
These capabilities allow MSPs to launch new service tiers, increase margins, and differentiate their offerings in a competitive market.
inforcer’s October platform release will add a comprehensive Copilot readiness assessment that MSPs can run across customer environments, and the roadmap expands into data orchestration and protection – a prerequisite for safe, agentic AI. Those capabilities come bundled with direct engagement with Microsoft product teams, tailored enablement resources, and the ability for partners to influence the Microsoft roadmap for MSPs.
Ultimately, inforcer provides a runway for MSPs to launch new services and tiers, grow margins, and differentiate their service portfolios in a market that is both crowded and has immense opportunity.
“We’re very happy to see that inforcer is gaining serious traction inside Microsoft,” said Rob Young, CEO at Infinity Group, Microsoft Inner Circle member & 2024 Partner of the Year Finalist. “Their platform is a key part of our Microsoft security offering. We’re excited to see how this initiative will accelerate AI adoption and unlock new service models for MSPs like us.”
Edited by
Erik Linask
