Leaning on its extensive experience as an MSP, MSP Expo Silver sponsor Granite Telecommunications has established itself as a trusted partner for businesses seeking reliable network management solutions.
Years of providing MSP services have equipped Granite with a comprehensive understanding of client needs across various network environments. This ingrained knowledge allows them to craft customized solutions that effectively address specific challenges. Additionally, Granite’s MSP experience fosters a proactive approach. By anticipating potential issues and taking preventative measures, they can minimize downtime and stabilize networks for their clients.
Furthermore, Granite’s proven track record as an MSP shows a commitment to staying ahead of the curve. The industry landscape for IT solutions is evolving, and Granite’s MSP experience necessitates staying abreast of the latest technologies and methodologies. This means that its clients benefit from advanced tools and innovative strategies.
A key example of this expertise in action is Granite’s recently launched NOCExpress platform, a platform designed to enhance network operations management for enterprises.
NOCExpress is a customizable Network Operations Center dashboard that allows users to easily monitor and manage service tickets and network health. It provides an intuitive platform for real-time visualization and action on ticket trends, outages and critical network data.
Here are some key features of NOCExpress:
- Advance Ticketing System: Granite offers instant access to all service ticket data. A proactive ticketing system with real-time alerts empowers users to create, update and escalate tickets without delays.
- Reduced Mean Time to Report: NOCExpress is integrated with underlying carriers systems for faster assignments, dispatches and resolutions.
- Personalized Dashboard: The dashboard allows users to view ticket trends, outages and overall network health.
- Integrated with Existing Services: NOCExpress is available for ticketing platforms such as ServiceNow.
“NOCExpress is a testament to our commitment to equipping businesses with advanced tools to fine-tune their network operations, boosting efficiency and fostering growth,” said Granite President and CEO Rob Hale. “It’s a game-changer in network management, designed to keep operations smooth and performance at its peak.”
Granite's all-in-one service portal, Granite360, is enhanced with NOCExpress. This addition complements the existing TechExpress feature as it offers real-time service ticket management, customizable monitoring dashboards and access to Granite's network of skilled technicians.
Granite Telecommunications is a Silver sponsor of MSP Expo, taking place in Fort Lauderdale, Florida, February 11-13, 2025. Part of the #TECHSUPERSHOW, MSP Expo is the premier event for MSPs, offering a three-day experience combining conference education, networking opportunities, an exhibit hall full of the latest technologies and solutions to help MSPs build their business, and more. Granite will be in booth #2232 in the exhibit hall.
Edited by
Alex Passett
