Enhancing customer experiences continues to be a paramount objective for a significant majority of organizations. According to a survey conducted by Frost & Sullivan, a market research firm, 84% of retail entities identified the improvement of customer experience as a top priority. This highlights a strategic shift within the industry, where businesses increasingly recognize the pivotal role customer satisfaction plays in retaining and attracting consumers.
The survey also sheds light on another crucial aspect of retail operations — the empowerment of frontline workers. Approximately 79% of retail organizations acknowledge the significance of empowering their frontline staff. These employees, who directly interact with customers, serve as the face of the brand and play a pivotal role in shaping the overall customer experience.
Meeting these needs is MSP Expo Platinum sponsor Wildix and its complete retail communication solution, x-hoppers. X-hoppers transcends traditional methods by combining wireless headsets, smart call points and AI-powered features. The purpose is to enhance team collaboration and customer service while boosting in-store conversions.
A standout feature of x-hoppers is its AI-driven capabilities, including an AI Coach that reduces training time, equips staff with better customer service tools and features AI theft detection that proactively curtails retail shrinkage.
Because of its commitment to enhance retail communication and customer engagement, x-hoppers was honored with the 2023 Global New Product Innovation Award by Frost & Sullivan for its visionary product.
According to Frost & Sullivan, x-hoppers was lauded for its exceptional performance, reliability and user-friendliness. The solution is driving investment interest in retail technologies – increasing operational efficiency by up to 30% in retail environments and addressing key challenges identified by 31% of industry decision-makers.
“This accolade from Frost & Sullivan for our x-hoppers solution is not just an honor but a validation of our efforts to revolutionize retail communication,” said Sylvia Hoelzl, Marketing Manager, x-hoppers. “The Frost & Sullivan recognition validates our innovative journey with x-hoppers, and our focus remains on creating user-centric, technologically advanced solutions that genuinely transform retail communication.”
This recognition from Frost & Sullivan marks a pivotal milestone for x-hoppers, poised to further strengthen its market position and expand its footprint in the retail industry showcasing its commitment to evolving with the retail industry’s needs.
Wildix is a Platinum sponsor of MSP Expo, taking place in Fort Lauderdale, Florida, February 13-15, 2024. Part of the #TECHSUPERSHOW, MSP Expo is the premier event for MSPs, offering a three-day experience combining conference education, networking opportunities, an exhibit hall full of the latest technologies and solutions to help MSPs build their business, and more. Wildix will be in booth #615 in the exhibit hall.
