Viking Electronics designs and manufactures more than 500 security and communications products in the U.S., including emergency phones, entry systems, elevator phones, campus safety phones and more. The issue is many Viking products (sold through a nationwide distributor network) utilize copper-wire phone lines, also known as Plain Old Telephone Service, or POTS.
Traditional POTS lines are gradually approaching obsolescence in many parts of the world. This trend is primarily driven by the rapid evolution of communication technology, with the emergence of VoIP and the widespread adoption of mobile phones. These digital alternatives offer more features and cost-effective communication options, causing a decline in the demand for traditional landlines.
As a result, the shift away from POTS lines is becoming increasingly prevalent. Even distributors and end users ask Viking for guidance on replacing POTS lines. So, Viking had to look at options for recommendations, and it came to a decision:
Specifically, a product offered by MSP Expo sponsor Ooma.
Ooma offers impactful connected experiences to businesses and consumers through its innovative SaaS platform hosted in the intelligent cloud. Catering to businesses of various scales, Ooma delivers voice and collaboration capabilities, such as messaging, intelligent virtual receptionists and video conferencing, with the aim of enhancing operational efficiency.
Following extensive testing, Viking endorses Ooma AirDial, a hassle-free solution that can help reduce complexity by addressing POTS replacement needs.
Ooma AirDial provides a single box, multi-application solution for a wide range of critical alarm, safety, building access and fax devices. It is a turnkey solution that is easy to install and compatible with legacy line requirements. It also allows for remote management through an online portal with automated alerts, effectively reducing the need for costly on-site visits and improving incident response times.
“We look forward to helping Viking distributors and end customers navigate through the process of POTS replacement and helping achieve greater reliability and lower operating costs for mission-critical equipment,” said Chris Burgy, Vice President of Corporate Development at Ooma.
Throughout the testing phase, Viking's engineers were able to enhance compatibility by receiving troubleshooting assistance from Ooma. Additionally, they applied the latest AirDial firmware, developed by Ooma in response to feedback from customers and partners, further optimizing the solution.
“We thoroughly evaluated Ooma AirDial, and it passed all of our tests with flying colors,” said Greg Yocom, Senior Sales Engineer for Viking. “It was also important to us that Ooma supported our engineers and is continuously improving their product. We’re confident in recommending AirDial.”
Ooma is a Platinum sponsor of MSP Expo, taking place in Fort Lauderdale, Florida, February 13-15, 2024. Part of the #TECHSUPERSHOW, MSP Expo is the premier event for MSPs, offering a three-day experience combining conference education, networking opportunities, an exhibit hall full of the latest technologies and solutions to help MSPs build their business, and more. Ooma will be in booth #539 in the exhibit hall.
