To accommodate the accelerating shift to the cloud as well as rising customer expectations, contact centers today need partners capable of delivering best-in-class technology combined with support and implementation. To find this flexibility and advanced features at a reasonable cost, contact centers that have traditionally relied on premise-based solutions are shifting to cloud-based solutions partners.
Call center as-a-service (CCaaS) platform provider LiveVox recently announced a partnership with Jenne Inc., a cloud services broker and value-added distributor of technology solutions. Under the terms of the partnership, Jenne’s array of value-added resellers throughout North America will have immediate access to the LiveVox platform, enabling their clients to transition away from premise-based contact center solutions and take advantage of robust CCaaS capabilities, including AI and automation.
The new partnership combines LiveVox’s cloud contact center solutions – designed to enhance agent performance and improve customer experience – with Jenne’s value-added pre- and post-sales support to deliver tangible results and return on investment for the contact center industry, the companies said in a joint statement.
“This partnership provides Jenne and its partners with a simple and substantive CCaaS solution – while helping LiveVox increase its North American distribution through Jenne’s impressive network,” said John DiLullo, CEO of LiveVox. “You simply can’t deliver the AI capabilities customers want using legacy, on premise contact center solutions. As an increasing number of organizations look to shift to the cloud, LiveVox and Jenne will provide them the capabilities, speed, flexibility, and support needed to maximize their performance.”
Michael Gottwalt, Vice President of Cloud Solutions & Enablement for Jenne, noted that his company is excited to partner with LiveVox to deliver game-changing solutions to the market as the shift to the cloud intensifies.
"LiveVox’s proven CCaaS platform simplifies the way contact center leaders create seamless customer journeys while increasing collaboration and efficiency to deliver a faster route to ROI,” said Gottwalt.
Jenne is an exhibitor of ITEXPO 2024. For the latest in business communications and technology tools, solutions, and strategies that are re-shaping how businesses operate and communicate, join the conversation at ITEXPO 2024, taking place in Ft. Lauderdale, Florida, February 13-15, 2024. Part of the #TECHSUPERSHOW, ITEXPO combines educational conference programming with a robust exhibit hall, networking events, and other activities, bringing together buyers and providers of business technology products and services. Along with ITEXPO, #TECHSUPERSHOW includes MSP Expo, IoT Evolution Expo, Future of Work Expo, Enterprise Metaverse Expo, Generative AI Expo, and more. Jenne will be in Booth #309 in the exhibit hall.
Edited by
Greg Tavarez
