New ISG Report Finds Businesses Transitioning to Permanent Hybrid Models

New ISG Report Finds Businesses Transitioning to Permanent Hybrid Models

By Luke Bellos

Information Services Group (ISG) recently released the 2021 ISG Provider Lens™ Future of Work – Services and Solutions report, which uncovers how enterprises are transforming workplace operations to meet the new demands of both customers and employees.

According to the results of this year’s report, evidence shows enterprises are welcoming hybrid work culture as a permanent fixture, and are working with service providers to ensure new infrastructure will support workforces outside of physical office environments.

“U.S. companies increasingly are working with their service providers to enable hybrid work,” said Dee Anthony, leader, ISG Future Workplace Solutions in the U.S. “Enterprises and providers are building deeper partnerships to frame workplace transformation strategies and manage increasingly diverse technology ecosystems.”

While the pandemic certainly accelerated the adoption of remote and hybrid work culture, the business world would have likely seen this switch anyway, as video conferencing and remote functionality have seen a dramatic rise in quality over the last decade. Although not every business is embracing this new way of working, ISG found that 72% of surveyed US companies see virtual collaboration tools as a top priority for investing.

This appears to be great news for managed services providers. As more enterprises accept the direction the modern workforce is moving toward, MSPs have an excellent opportunity to grow their customer bases, as well as offer advanced solutions, such as AI enhancements, to increase functionality and reduce operational costs. In fact, the ISG report found that between 20% to 50% of US-based MSPs have increased their engagement in transformation consulting.

Want to learn more about how managed services are transforming the modern business landscape? Join MSP EXPO from Feb 8-11, 2022 in Fort Lauderdale, Florida to gain insights from leading experts within the MSP space.




Edited by Maurice Nagle
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

Editor, MSPToday

SHARE THIS ARTICLE
Related Articles

Real Estate Forecast 2025: Emerging Developments and Market Shifts

By: Contributing Writer    7/1/2025

Buying or selling property can be challenging. Rising mortgage rates and fluctuating home prices leave many uncertain about their next move. Business …

Read More

Protecting Business Assets with Smarter Security Frameworks

By: Contributing Writer    7/1/2025

Protecting your business is more challenging than ever. Cyber threats are increasing every day. Hackers target small and large businesses alike, searc…

Read More

Reimagining Public Transportation in the Era of Smart Mobility

By: Contributing Writer    7/1/2025

Public transportation can be frustrating. Buses stuck in traffic, late trains, and hard-to-navigate systems often leave people stressed or stranded. M…

Read More

SonicWall Powers Secure Access for Missouri MSP, Improving Cybersecurity and Network Access for Clients

By: Erik Linask    6/27/2025

With SonicWall, Stronghold Data delivers a modern, secure remote access solution that ensures access to networks and resources and improves cybersecur…

Read More

Guardz Unleashes AI-Driven ITDR to Combat Escalating Identity-Based Threats

By: Erik Linask    6/26/2025

The launch of Identity Threat Detection and Response (ITDR) gives MSPs the tools to defend SMBs against increasingly sophisticated attacks targeting u…

Read More