Datto Introduces New Enhancements to Autotask PSA

Datto Introduces New Enhancements to Autotask PSA

By Luke Bellos

Cloud-based software and security solutions provider Datto has upgraded its Autotask PSA software with additional capabilities to help MSPs deliver co-managed services.

The demand for managed services has exploded over the last few years, which means competing MSPs are stepping up their game to secure market leadership. This has been the case between Datto and competitor ServiceNow, one of the other leading forces in managed services that is surging in popularity for highly scaled organizations.

To further separate its offerings from the rest of the market, Datto has shared details with ChannelE2E about a number of co-manageable features in version 2021.2 of Autotask PSA. The latest version allows both MSPs and IT staff members to:

  • Manage visibility of internal costs and pricing details
  • Develop stronger communications through Co-Managed Primary Resource and Co-Managed Teams
  • Transfer tickets to shift responsibility/identify who is working on a task
  • Utilize email updates to identify incoming tickets.

Though the MSP marketplace will be a battleground in the coming years, Datto appears to be well positioned to claim a major stake. Just last month, Datto representatives revealed the company’s quarterly financial results, with revenue jumping 22% ($151 million) from the previous year. Datto also receives over $100,000 in recurring revenue from around $1,250 MSPs, an impressive increase from the 1,000 MSPs reported in the previous year.

Edited by Maurice Nagle
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

Editor, MSPToday

Related Articles

ICYMI: News Around the MSP Industry

By: Greg Tavarez    5/17/2024

Here are a few articles compiled into one for readers interested in developments around the MSP space.

Read More

Wildix UK and Ireland Shake Up Leadership for Growth and Innovation

By: Greg Tavarez    5/16/2024

Wildix announced a strategic leadership transition designed to propel the company's market growth.

Read More

Are Resellers Leaving Money on the Table?

By: Special Guest    5/16/2024

The expert and correct installation of network infrastructure and other components is crucial to every IT project's success, adding tangible value by …

Read More

Bitwarden's New Standalone App Makes Two-Factor Authentication Simple

By: Greg Tavarez    5/15/2024

Bitwarden recently launched a standalone app for two-factor authentication to protect online services and applications from unauthorized access.

Read More

Cyware Quarterback: The AI Playmaker for Advanced Security Operations

By: Greg Tavarez    5/15/2024

Cyware Quarterback is a user-friendly, AI-powered interface that streamlines security tasks for enterprise clients and security information sharing gr…

Read More