Datto Introduces New Enhancements to Autotask PSA

Datto Introduces New Enhancements to Autotask PSA

By Luke Bellos

Cloud-based software and security solutions provider Datto has upgraded its Autotask PSA software with additional capabilities to help MSPs deliver co-managed services.

The demand for managed services has exploded over the last few years, which means competing MSPs are stepping up their game to secure market leadership. This has been the case between Datto and competitor ServiceNow, one of the other leading forces in managed services that is surging in popularity for highly scaled organizations.

To further separate its offerings from the rest of the market, Datto has shared details with ChannelE2E about a number of co-manageable features in version 2021.2 of Autotask PSA. The latest version allows both MSPs and IT staff members to:

  • Manage visibility of internal costs and pricing details
  • Develop stronger communications through Co-Managed Primary Resource and Co-Managed Teams
  • Transfer tickets to shift responsibility/identify who is working on a task
  • Utilize email updates to identify incoming tickets.

Though the MSP marketplace will be a battleground in the coming years, Datto appears to be well positioned to claim a major stake. Just last month, Datto representatives revealed the company’s quarterly financial results, with revenue jumping 22% ($151 million) from the previous year. Datto also receives over $100,000 in recurring revenue from around $1,250 MSPs, an impressive increase from the 1,000 MSPs reported in the previous year.




Edited by Maurice Nagle
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

Editor, MSPToday

SHARE THIS ARTICLE
Related Articles

PrinterLogic Solidifies Commitment to Customer Data Security with ISO Certification

By: Greg Tavarez    3/29/2023

PrinterLogic's SaaS platform received International Organization for Standardization 27001:2013 certification to mark its commitment to constantly imp…

Read More

FinOps-as-a-Service will be a Massive Threat or Opportunity for MSPs

By: Matthew Vulpis    3/29/2023

The rapid rise of FinOps should be seen as a bountiful opportunity for MSPs, as the core concepts make FinOps the ideal program for MSPs to drive.

Read More

Mutare Brings Together Cybersecurity Community to Raise Vishing Awareness

By: Greg Tavarez    3/28/2023

Mutare is collaborating with government agencies, business coalitions and private industry in an educational campaign to raise awareness of the risks …

Read More

Only 15% of Organizations Deemed Mature Enough to Defend Against Cybersecurity Risks

By: Greg Tavarez    3/28/2023

Fifteen percent of organizations globally have the maturity level of readiness needed to be resilient against today's modern cybersecurity risks, acco…

Read More

Opti9 Offerings Strengthen Veeam Customers' Security Stacks

By: Greg Tavarez    3/28/2023

Opti9 introduced its standalone offerings for Veeam, which are managed services for Veeam Software and its AI-based ransomware detection and remediati…

Read More