ConvergeOne Celebrates Genesys Platinum Partner Status

Cloud and digital services provider ConvergeOne has announced the company has been granted status as an official platinum partner with Genesys, marking a significant turning point for the company’s continued expansion into the cloud marketplace.

As part of this new certification, ConvergeOne will be included into Genesys’ newly formed Ascend Partner Program, which focuses on creating solutions that highlight the growing Experience-as-a-Service field. Prior to converting to platinum status, ConvergeOne spent the last twenty years as a Genesys Gold Partner. The new recognition solidifies ConvergeOne as a serious player in the cloud solutions marketplace, with an exceptional focus on elevating customer experiences.

"We are elated with the success of our customers using Genesys Cloud solutions," said Owen B. Robinson, Senior Director, Genesys, ConvergeOne. "Our partnership with Genesys combines their powerful cloud technologies with ConvergeOne's exceptional services, intellectual property, and complementary portfolio offerings to create hyper-personalized customer experiences through any channel. This partnership empowers our customers to differentiate themselves from their competitors through better customer and employee engagement."

The decision to promote ConvergeOne to platinum status was made largely because of shared business values, but also because of ConvergeOne’s industry reputation as a leader in customer focus. According to ClearlyRated, the company received an impressive 71 Net Promoter Score in 2020, which is nearly three times higher than the national average.