Frontline Managed Services Brings 24/7 IT Support to Hawaii

Outsourcing solutions provider Frontline Managed Services recently announced the company has created a new call center in Honolulu, Hawaii, which will help provide 24/7 IT support for law firms worldwide.

The new location brings call support from the Easern time zone to the Hawaiian time zone,enabling call center representatives to work daytime shifts while simultaneously providing more time for law firm support. Frontline hopes to bring 20 new call support specialists to the new call center.

"Growth, innovation and client service are part of our company's DNA as we strive for continuous improvement to how we deliver value for our law firm clients around the world," said Seelin Naidoo, CEO of Frontline Managed Services. "This expansion allows us to continue providing high-level support during periods where IT request volumes can be unpredictable as we serve the late-night legal workforce in the continental U.S. and prepare for the opening of markets in Asia.”

Frontline’s latest call center was a strategic move for the company’s growth, due to the fact that MSP services can often be hindered by the working hours of different time zones. Representatives also claim that the Honolulu center brings added support to the company’s operations in India, which fills a major gap in the effort to provide global coverage.

"Just as our Help Desk provides quick response and quality solutions to each call it receives, we are grateful to be in a position to quickly respond in this way to feedback from our clients and support staff," added Naidoo . "We are excited to further bolster the connectivity between our Help Desk and law firm clients that span time zones around the world, while also providing more flexibility and balance for our global support team."

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