The ongoing Brexit issue, in which Great Britain made the decision to depart the European Union (EU), is still generating fallout to this day as companies consider the best way to respond to this matter. For one company, Connect Managed Services, the response of choice is to step up its investment plans in North America, a move that may give Connect Managed Services some breathing room as the upcoming changes take full effect.
Connect Managed Services offers a slate of both unified communications (UC) and contact center tools for users. Backed up by a new office in New York, and a new vice president of North American sales in Gregory Wasilewski, the organization hopes to land a foothold in the enormous North American market. The expansion has a sound base; while formerly focused on the EU, Connect Managed Services built a name for itself in design, implementation, and support of the various services offered.
It actually reached a point where it was delivering service that was 25 percent better, on average, than industry standards, an achievement by any stretch. What's more, it could effectively manage 96 percent of issues remotely, and managed to find and resolve issues before the client even noticed a problem in 83 percent of cases.
Alex Tupman, who serves as Connect Managed Services' CEO, noted “With increasing numbers of US organizations using our services in Europe, along with our European customers' increasing desire to take up our expertise in the US, it made sense to open up an office in New York. Interestingly because we also partner with vendors such as Cisco, Avaya and Microsoft, as well as provide our expertise to leading US Telco's and outsourcers like Verizon and CSC, Brexit has presented us with an opportunity to accelerate our investment plans into North America.”
It's safe to say that Connect Managed Services had been planning such a move right along. Brexit just served as a handy reason to finally pull the trigger on the move. It's likely that it will find a major market waiting for them—who wouldn't be interested in a service that, a little better than eight times in 10, will find and resolve issues before the client even knows there was an issue in the first place—thanks to its attentive service and array of products. Granted, it will have to face some serious competition, as it's just now entering the biggest market on Earth so far, but it's got a powerful competitive edge in its ability to solve problems quickly.
It's not going to be an easy expansion for Connect Managed Services, but its move into the North American market should be a solid one that yields several new customers. The best competitive edge is one that can't be easily duplicated, and this company's level of service would be hard to top.
Edited by
Stefania Viscusi
