NaviSite Debuts Unified Dashboard For Service Management and Analytics

MSP TODAY NEWS

NaviSite Debuts Unified Dashboard For Service Management and Analytics

By Laura Stotler

Cloud desktop and hosted services provider NaviSite has unveiled its Proximity enhanced customer portal. The new solution gives the company’s enterprise customers an intuitive way to view and manage the company’s broad range of cloud-enabled and managed services. NaviSite offers everything from cloud desktop and infrastructure solutions to hosting and application services.

Building on NaviSite’s mission to become a one-stop services shop for the enterprise and service providers, the new Proximity portal acts as an intuitive interface that helps customers easily manage services while also providing important analytics and insights on the entire customer environment. The portal enables customers to create personalized dashboards for easy service management along with an intuitive way to glean business intelligence and drive decision-making.

"Proximity is our anchor platform moving forward to bring together an integrated, customizable, single-pane of glass experience across the entire NaviSite portfolio," said Sumeet Sabharwal, general manager, NaviSite. "Our customers are increasingly seeking not only historical performance and service metrics but deeper intelligence and analytics that support critical business decisions. Proximity is a key enabler in our goal to lead the industry in transforming from a data-centric to an action-centric customer experience."

The portal unites NaviSite’s application services with the company’s hosted offerings as well as cloud desktop and infrastructure solutions. Customization features include the ability to tailor the dashboard to specific roles across the customer’s user base, along with anywhere access that is optimized for mobile usage. The dashboard also offers intelligent information about services and assets to help customers proactively protect their networks against issues. Proximity also features API access, enabling integration with customers’ core IT and OSS systems.

Costain is one of NaviSite’s customers that will be taking advantage of the new portal. Earlier this year, the company announced it was using NaviSite’s hybrid cloud hosting services to support a complex application rollout for one of its transportation customers.   




Edited by Stefania Viscusi

MSPToday Contributing Editor

SHARE THIS ARTICLE
Related Articles

BackBox Changes Automation Tool Use Through SaaS Network Automation Platform

By: Greg Tavarez    8/8/2022

BackBox, the network automation, security and management provider released the latest version of the Backbox Automation Platform to add cloud-based Sa…

Read More

Branded vs White-Label: Can Your White-Label MSP Handle the Service Calls?

By: Bill Yates    8/8/2022

Should you put your MSP's name on the products you sell? Or are you better off selling products with the vendor's brand?

Read More

Deploy Analytics Anywhere with Analytics Plus from ManageEngine

By: Greg Tavarez    8/5/2022

ManageEngine is offering its IT analytics product, Analytics Plus, as a SaaS offering to enable users to set up a fully functional, integrated analyti…

Read More

Nomosphère Brings Wi-Fi from Cambium Networks to CASVP

By: Stefania Viscusi    8/5/2022

Nomosphère will be providing Cambium Networks wireless networking solutions to its 294 locations across Paris.

Read More

Why MSPs Should Undergo Valuation Every Year

By: Bill Yates    8/5/2022

In an industry rip with acquisition, MSPs should prepare for every opportunity and undergo a valuation annually.

Read More