Unified Office's SDN-Based Cloud Architecture Helps SMBs Operate Efficiently

MSP TODAY NEWS

Unified Office's SDN-Based Cloud Architecture Helps SMBs Operate Efficiently

By Laura Stotler

When a Los Angeles quick-serve restaurant franchise found that one of its locations was getting overwhelmed with phone calls, they turned to MSP Unified Office for help. The company, which specializes in SDN-based hybrid cloud solutions, came up with an efficient solution to help the customer – and the customer’s customers.

Unified Office was able to use its cloud architecture to route calls from one franchise location to another, less busy restaurant. This helped improve customer service and ease the burden for the franchise owner, who has to contend with 75 restaurant locations throughout the area.

“The business, the revenue capture stayed within the company,” said Ray Pasquale, CEO and founder of Unified Office. “And that’s business continuity.” Pasquale spoke with TMC CEO Rich Tehrani at the recent TMC Editors Day Boston 2014 about the company’s geographically diverse network of switches as well as work in the managed VoIP and UC services space. Unified Office specializes in serving SMBs and the company’s Total Connect Now service architecture is specifically built to deliver reliable services to that market.

The company serves branch offices as well as remote workers via a small device that sits at the customer premises. The offering utilizes software that provides a full duplex path between the cloud and the premise using Unified Office’s adaptive highest quality routing protocol (HQRP), which was announced at ITEXPO Miami earlier this year.

Unified Office doesn’t stop at voice services either, and the company’s offerings include messaging, soft clients for a variety of mobile devices and a WebRTC prototype that is being developed. Pasquale said the company is planning an announcement related to analytics in the near future as well.

The MSP also received a round of funding earlier this year, led by two Boston-area venture capitalists. The money is being used to build out Unified Office’s presence throughout the U.S. as well as develop new and existing services.




Edited by Maurice Nagle

MSPToday Contributing Editor

SHARE THIS ARTICLE
Related Articles

BackBox Changes Automation Tool Use Through SaaS Network Automation Platform

By: Greg Tavarez    8/8/2022

BackBox, the network automation, security and management provider released the latest version of the Backbox Automation Platform to add cloud-based Sa…

Read More

Branded vs White-Label: Can Your White-Label MSP Handle the Service Calls?

By: Bill Yates    8/8/2022

Should you put your MSP's name on the products you sell? Or are you better off selling products with the vendor's brand?

Read More

Deploy Analytics Anywhere with Analytics Plus from ManageEngine

By: Greg Tavarez    8/5/2022

ManageEngine is offering its IT analytics product, Analytics Plus, as a SaaS offering to enable users to set up a fully functional, integrated analyti…

Read More

Nomosphère Brings Wi-Fi from Cambium Networks to CASVP

By: Stefania Viscusi    8/5/2022

Nomosphère will be providing Cambium Networks wireless networking solutions to its 294 locations across Paris.

Read More

Why MSPs Should Undergo Valuation Every Year

By: Bill Yates    8/5/2022

In an industry rip with acquisition, MSPs should prepare for every opportunity and undergo a valuation annually.

Read More