Sprawling college campuses tend to have sprawling IT challenges. TeamDynamix has released a new version of its project portfolio management (PPM) and service management (ITSM) suite.
"We are constantly working to stay ahead of the curve, providing our customers with advanced features and benefits that will help them manage their ever-changing IT and service environments," said TeamDynamix lead analyst Andrew Graf. "The pace of evolution and variety of challenges facing higher education IT teams are significant. TeamDynamix empowers our customers with the confident decision-making, processes, workflows and resource management required to effectively manage change and tackle challenges."
While college students are said to be incredibly tech-savvy, at least compared to their parents, even they run into trouble with their hardware and software sometimes.
IT staff can use TeamDynamix 8.5 to build a public knowledge base that students, faculty and staff can use to solve their IT problems and reduce the workload on the IT departments. Users will also automatically get suggestions for knowledge base articles based on the keywords they type into ticket forms. Students helping themselves instead of filing tickets for problems that have already been solved reduces pressure on often underfunded university IT departments.
Another new feature in the new version is the Resource Manager, which gives administrators the ability to see at a glance which resources are available, as well as scheduling and capacity management.
The new version also includes Change Scheduling and Conflict Detect features, which helps IT managers avoid major disruptions by scheduling major work outside of peak usage periods. It also includes report-building tools that can give as much detailed information as necessary.
With constant budget cuts, IT staff are under pressure at colleges and universities to do as much as they can with as little as possible. Products like TeamDynamix can help departments provide better services faster for less money. That may be why a number of prestigious universities, including Brown University, Syracuse University, McGill University and others rely on TeamDynamix.
“Deploying an integrated PPM and ITSM solution is becoming increasingly more important for colleges and universities looking to gain holistic visibility into IT, reduce costs and training, and do more without increasing resource levels. We virtually eliminate the linking, copying, duplication or other issues that may come from using multiple systems while providing enterprise-grade tools that allow the entire IT team to work more effectively and productively," Graf said.
Edited by
Cassandra Tucker
