Infosys to Provide Managed Services to CareFirst

In an effort to support its IT operations and provide application development and other support services as a part of a new managed services contract, CareFirst BlueCross BlueShield has selected Infosys Public Services, which will support CareFirst’s IT area to develop a cost-effective delivery model.

Through its agreement with Infosys Public Services, CareFirst hopes to reduce costs and achieve efficiencies in application support during the three-year contract term. The IT demands on CareFirst and on the healthcare sector as a whole are growing in scope and complexity, according to Harry D. Fox, CareFirst senior vice president, Technical and Operational Support:

“This move to managed services will help us better meet consumer, provider and market needs as the health care industry evolves and shift CareFirst associates to key strategic projects,” Fox said in a statement.

Since 2010, Infosys Public Services has supported CareFirst with a range of application development and testing services. This transition to managed services extends the relationship and will help ensure consistent IT support, according to Eric Paternoster, CEO of Infosys Public Services.

“Our deep experience in the healthcare industry and globally benchmarked service delivery processes will assist CareFirst with IT support services to continue providing more affordable, patient-centered health care,” Paternoster said.

Infosys Public Services will setup a secure facility within its newly established delivery center in Rockville, Maryland to service the contract. The agreement will allow CareFirst to consolidate IT support services currently managed by multiple vendors.

Company officials said Infosys Public Services will support business areas across CareFirst with the goal of managing anticipated capacity growth and increasing the ability of the IT organization to implement new business requirements and projects faster.

In related news, the U.S. District of Columbia awarded Infosys Public Services a one-year contract valued at $49.5 million to develop its new health benefit exchange, a component of the Affordable Care Act.

Infosys Public Services is the primary systems integrator of this healthcare system transformation that will bring benefits to nearly one quarter million District residents.