SunGard Refocuses Business Model, Expands MSP Services


SunGard Refocuses Business Model, Expands MSP Services

By Erin Harrison

On the heels of posting a loss on a decline in revenue in the first quarter, software and disaster recovery provider SunGard Availability Services is shifting its focus on managed IT services by ramping up its managed recovery, virtualization and cloud services.

The Wayne, Pa.-based company is shifting its business model to expand investments on new services for its enterprise customers, which have increased security and compliance and IT infrastructure needs, according to Jack Dziak, executive vice president and general manager of Managed Services at SunGard Availability Services.

“With a product focus on enterprise cloud, managed services and infrastructure, SunGard Availability Services has delivered measureable success in up-time, service and product quality since the beginning of the year,” Dziak said in a statement. “As a result, we have sustained improvements in shared infrastructure availability, churn and customer satisfaction. We continue to shift our business model to fund expanding investments in high-availability services and a high-touch customer support model, leading us to increased success.”

Dziak, who joined SunGard in August 2011, was named executive vice president and general manager of Managed Services in January. Dziak is charged with leading the Managed Hosting Services team in North America to drive product strategy and provide customers with highly available IT services.

In addition, SunGard Availability Services adopted the International Standards Organization/International Electrotechnical Commission (ISO/IEC) 20000 standards in February to provide customers with the assurance that their service requirements will be fulfilled, consistently and effectively.

“The addition of this standard allows SunGard Availability Services to continue to achieve compliance, service improvement and service delivery for its managed hosting customers,” SunGard said in a statement.

The company also continues to expand its data center presence, adding a new facility in Boston and expanding in its Philadelphia, Pa. facility. By the end of the year, the company will add more than 52,000 square feet of space in its data centers across North America.

In March, SunGard announced it will launch SunGard Assurance, its business continuity Software-as-a-Service (SaaS) platform, built to expand the user community – specifically the “novice” planner who engages with the software just a few times each year, MSP Today reported.

SunGard Assurance, which will be available at the end of this month, was created in partnership with more than 100 of SunGard Availability Services’ customers, and is designed to reduce user pain points surrounding operational resiliency and compliance, and increase confidence surrounding business outcomes for business leaders and business continuity professionals.

Edited by Alisen Downey

Executive Editor, Cloud Computing

Related Articles

Unifi Connects Employees to T-Mobile 5G Network

By: Greg Tavarez    9/28/2022

Unifi selected T-Mobile and Hyperion for a Managed Mobility program to give employees a personal 5G smartphone.

Read More

Teams Direct Routing for MSP Revenue

By: Gary Audin    9/27/2022

Team Direct Routing is a way to connect Microsoft's Phone System to the PSTN via an existing PBX, Unified Communications system, or a third-party tele…

Read More

End-User Privacy and Mobile Security Coexist in Q-Scout

By: Greg Tavarez    9/27/2022

Quokka believes end-user privacy and mobile security should coexist in a secure BYOD network and launched Q-Scout to provide proactive, privacy-first …

Read More

CrowdStrike Intros Partner Progam, Adds Elite Tier for Business Growth

By: Stefania Viscusi    9/27/2022

The CrowdStrike Powered Service Provider Program (CPSP) includes value-added solution bundles and is adding an elite tier to incentivize MSPs.

Read More

Escalating Ransomware Diminishes Organizations' Confidence

By: Greg Tavarez    9/26/2022

SpyCloud revealed in its "2022 Ransomware Defense Report" that 90% of organizations were affected by ransomware in some capacity over the past 12 mont…

Read More