SunGard Refocuses Business Model, Expands MSP Services

SunGard Refocuses Business Model, Expands MSP Services

By Erin Harrison

On the heels of posting a loss on a decline in revenue in the first quarter, software and disaster recovery provider SunGard Availability Services is shifting its focus on managed IT services by ramping up its managed recovery, virtualization and cloud services.

The Wayne, Pa.-based company is shifting its business model to expand investments on new services for its enterprise customers, which have increased security and compliance and IT infrastructure needs, according to Jack Dziak, executive vice president and general manager of Managed Services at SunGard Availability Services.

“With a product focus on enterprise cloud, managed services and infrastructure, SunGard Availability Services has delivered measureable success in up-time, service and product quality since the beginning of the year,” Dziak said in a statement. “As a result, we have sustained improvements in shared infrastructure availability, churn and customer satisfaction. We continue to shift our business model to fund expanding investments in high-availability services and a high-touch customer support model, leading us to increased success.”

Dziak, who joined SunGard in August 2011, was named executive vice president and general manager of Managed Services in January. Dziak is charged with leading the Managed Hosting Services team in North America to drive product strategy and provide customers with highly available IT services.

In addition, SunGard Availability Services adopted the International Standards Organization/International Electrotechnical Commission (ISO/IEC) 20000 standards in February to provide customers with the assurance that their service requirements will be fulfilled, consistently and effectively.

“The addition of this standard allows SunGard Availability Services to continue to achieve compliance, service improvement and service delivery for its managed hosting customers,” SunGard said in a statement.

The company also continues to expand its data center presence, adding a new facility in Boston and expanding in its Philadelphia, Pa. facility. By the end of the year, the company will add more than 52,000 square feet of space in its data centers across North America.

In March, SunGard announced it will launch SunGard Assurance, its business continuity Software-as-a-Service (SaaS) platform, built to expand the user community – specifically the “novice” planner who engages with the software just a few times each year, MSP Today reported.

SunGard Assurance, which will be available at the end of this month, was created in partnership with more than 100 of SunGard Availability Services’ customers, and is designed to reduce user pain points surrounding operational resiliency and compliance, and increase confidence surrounding business outcomes for business leaders and business continuity professionals.

Edited by Alisen Downey
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Executive Editor, Cloud Computing

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