Ericsson Signs $1B MSP Contract with Indian Telecom Reliance Communications

MSP TODAY NEWS

Ericsson Signs $1B MSP Contract with Indian Telecom Reliance Communications

By David Delony

Ericsson has announced that it has signed a managed services contract with Indian telecom provider Reliance Communications valued at approximately $1 billion.

"This is one of the first times that wireless and wireline enterprise network is being outsourced to deliver world-class service and performance assurance,” said Punit Garg, chief executive officer of Global and Enterprise business for Reliance.

“We are excited to partner with Reliance Communications for this strategic multi-technology managed services deal,” said Magnus Mandersson, executive vice president and Head of Business Unit Global Services at Ericsson. “The increasing uptake of new technologies requires an increased focus on customer experience management in the hyper competitive and highly dynamic Indian telecom market. With this partnership Reliance will increase focus on their core business and innovation.”

Under the eight-year deal, Ericsson will manage both the wireless and wireline networks for Reliance. Ericsson’s duties will include maintenance, day-to-day network operations and operational planning of Reliance’s 2G, CDMA and 3G networks.

The contract will cover over 62,000 miles of fiber and mobile infrastructure in 11 telecom circles, including the cities of Mumbai and Delhi. The contract mainly covers the North and the West of the country.

Ericsson’s management of the networks is intended to increase the quality and reliability of Reliance’s services. Nearly 5,000 Reliance employees will be moved to Ericsson under the contract.

“We are happy to announce our partnership with Ericsson to manage our wireline and wireless network enabling us to provide a higher level of customer experience in terms of network and services,” said Gurdeep Singh, chief executive officer of wireless business at Reliance. “Given the complexity of network increasing with platforms, technologies and application offerings, we are banking on the experience, innovation and technical expertise of Ericsson to improve the productivity of our network and ensure that it delivers to its full potential."




Edited by Braden Becker

Contributing Writer

SHARE THIS ARTICLE
Related Articles

IBM Names New Managed Infrastructure Services Business 'Kyndryl'

By: Luke Bellos    4/15/2021

Representatives of IBM have announced the name of the company's independent MIS business, which is expected to launch at the end of this year.

Read More

Dizzion Releases New Managed Desktop Offering for IBM Cloud

By: Luke Bellos    4/14/2021

Managed DaaS provider Dizzion has announced the release of a new managed desktop offering for remote workers, leveraging IBM Cloud.

Read More

ISG Provider Lens Report Finds US Companies Turning to Enterprise Management Services

By: Luke Bellos    4/8/2021

A new report by ISG find that many companies are turning to EMS to help digitally enhance business operations.

Read More

IDT Leads $7M Series B Funding Round for MarketSpark

By: Maurice Nagle    4/8/2021

MarketSpark announced the completion of a successful Series B round of financing, bringing in $7 million to scale sales, marketing and platform develo…

Read More

AvePoint Announces Availability of Salesforce Cloud Backup

By: Luke Bellos    4/6/2021

AvePoint's Salesforce Cloud Backup can now be purchased across 58 distributor marketplaces.

Read More