Nationwide managed technology solutions provider Telesystem builds technology solutions for SMEs to allow its customers to focus more on their business instead of vendor management. This is accomplished through Telesystem’s nationwide low-latency network that offers voice, networking, managed security and cybersecurity services.
It has seen solid success. Westlake Financial previously had various vendors and technologies and were unhappy with the pricing, outages and customer support. Telesystem came in and packaged those services into one box with one support team to call, one invoice and one company responsible and accountable for their communication solutions.
Hollywood Casino sought a fully managed Wi-Fi solution to include access points, switches, analytics, dedicated internet services and 24/7 support. Telesystem provided everything on the casino’s wish list as well as supply circuits that were redundant to their current Wi-Fi solution.
To build on its success, Telesystem wanted to continue to scale and add key resources to support its growth in strategic products and services and promoted Shawn Nace to lead its sales engineering efforts nationally.
Nace’s responsibility is to create processes and procedures to ensure that Telesystem understands each customer deployment from the inside out. Doing so allows Telesystem to gain a deeper knowledge of customer systems, networks and requirements. Nace is also responsible for growing the team of sales engineers to ensure that each time zone is represented equally as the Telesystem sales organization expands.
“I am extremely excited about being named manager of sales engineering,” said Nace. "Having been part of the Telesystem team for 15 years, I have witnessed the company's tremendous growth and expansion. Now more than ever, I believe Telesystem has the comprehensive product portfolio necessary to exceed the standards of today's most demanding customer.”
Nace joined the current Telesystem team in 2007, when he managed customer care at Line Systems, an organization that Telesystem acquired in 2014. Nace ascended to a director role in the Line Systems client care department and became a senior sales engineer in 2015.
Recognized as an expert in the technology brokerage channel, Nace served on various panel discussions over the last decade and also led technology trainings and partner-focused educational sessions.
“Shawn is in the top five sales engineering minds that I’ve ever worked with,” said Telesystem Chief Revenue Officer Bruce Wirt. “He cares deeply about the final output to the customer and builds a high level of trust. I’m excited to give him this opportunity to take another step forward in his career.”
Edited by Erik Linask