MSP TODAY NEWS

Virgin Wines Announces Managed Services Deal with NaviSite Europe

By Laura Stotler

Online wine company Virgin Wines has struck a managed services deal with NaviSite Europe, a Time Warner Cable company. NaviSite will provide managed hosting and web application services for the wine merchant as part of an update to its IT systems.

Virgin, which was established as part of Richard Branson’s empire, was subsequently bought out by Direct Wines and underwent a management buyout last year. As part of the buyout the company need to update its IT systems and find a new MSP to deliver hosting and managed application support.

NaviSite’s services are critical to the company’s success, since it operates purely online and requires high levels of uptime and stability. The service provider is also offering colocation and cloud services to Virgin Wines via its U.K. data centers. Managed support includes running web servers and application servers as well as the company’s database system.

“As an online service we don’t have that one-on-one customer experience like traditional retailers, so the website experience is very important for our customers,” said David Wyatt, social media and communications manager, Virgin Wines. “As customers increasingly want services on demand, uptime is crucial. If the platform is down then they will just go elsewhere. Even a short outage can impact our profits significantly.”

NaviSite’s services can easily handle peaks and spikes in customer volume. Virgin is also steadily expanding its business and has been aiming to attract 100,000 new customers per year, which the MSP has the flexibility and scalability to accommodate.

“With users able to order what they want, when they want, customers expect services to be available, responsive and secure,” said Sean McAvan, managing director, NaviSite Europe. “We believe that our expertise in supporting clients in the online retail sector, partnered with our tailored approach, system quality and reliability means that NaviSite is an ideal partner for Virgin Wines and other online retailers.”




Edited by Maurice Nagle

MSPToday Contributing Editor

SHARE THIS ARTICLE
Related Articles

IBM to Spin Off $19 Billion Managed Infrastructure Services Unit, Focus on Hybrid Cloud

By: Laura Stotler    10/14/2020

IBM is set to spin off its $19 billion managed infrastructure services unit as the company shifts its focus to the hybrid cloud, AI, quantum computing…

Read More

Firewall as a Service Automation Gives MSPs Ability to Quickly Deliver Virtualized Security

By: Erik Linask    10/13/2020

Corsa Security's new FWaaS automation platform enables MSPs and MSSPs to deliver virtualized firewalls instantly to better manage customer security.

Read More

Lightstream Debuts Managed Security Services Suite

By: Tracey E. Schelmetic    10/12/2020

One of the side-effects of the global COVID-19 pandemic is a fast-tracking of digital transformation. All over the world, organizations and individual…

Read More

Comings and Goings: Spectrotel Shows Commitment to Channel with New Key Hires

By: Erik Linask    10/9/2020

Spectrotel has added four new members to its channel team to support its commitment to partners with its portfolio or services, including UCaaS, SD-WA…

Read More

Two Texas IT Services Companies Combine Forces To Serve Small & Midsize Companies In Houston and San Antonio

By: TMCnet News    10/1/2020

When Uprite Services launched in 1999, the company had one goal in mind: to serve businesses in Texas with the absolute best business IT services and …

Read More