Managed Service Provider Week in Review


Managed Service Provider Week in Review

By Laura Stotler

MSPs and cloud-related announcements were a major topic of discussion at ITEXPO in Las Vegas this week. The show and conference raised a number of important issues about the future of hosted services and cloud management, as well as making distinctions between the two types of offerings.

On Wednesday, Microsoft discussed the differences between hosted services and the cloud, explaining that the cloud is about creating services built to scale and with heightened security, flexibility and choice. Whereas as a hosted service is about having the scalability to expand and contract on demand and is tailored to companies’ individual needs, with specific feature sets and customization available.

Quality of service (QoS) is also an important factor when examining the cloud, particularly when dealing with the wild world of the public cloud. An ITEXPO conference session this week looked at the importance of maintaining QoS in the cloud for service providers as a revenue guarantee, and is part of an overall approach to providing customers with a high-performance cloud experience.

CiRBA’s new Reservation Console, announced this week, can help MSPs and cloud providers offer that high level of performance and service. The new solution automates the tedious manual process of new workload routing and capacity reservations processes to make cloud workload management more efficient.

Also at ITEXPO, eZuce disclosed plans for a major new solution release next month with two new products slated for market in the fourth quarter of the year. The company, which offers a virtualized communications software suite through the MSP channel, will release Update 7 next month, adding a number of new features. Also on tap are an Android and iOS tablet/smartphone client and a contact center application, which will be called openUC Reach.

AppZero announced this week that its cloud migration tool now works with Amazon Web Services (AWS), making it quick and easy for IT admins and system integrators to move server applications to AWS. No code changes are required for migration, and the solution operates via a self-service Web portal that handles automated cloud migration of existing Windows applications.

MSPToday Contributing Editor

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