When Australian managed service provider (MSP) ac3 decided it was ready to offer more services to expand its business and become more efficient, it turned to CA Technologies for monitoring solutions. The company has deployed the CA Nimsoft Service Desk and CA Nimsoft Monitor solutions to boost its ICT infrastructure and cloud services.
The companies were both looking for a long-term partnership and collaboration that would include product support as well as a clearly defined strategy for getting services to market. According to Monique McIntosh, CEO of ac3, the company chose CA because of their deep monitoring capabilities, which will benefit both the MSP and its customers.
CA was also selected to simplify service management based on ITIL best practices, which enables ac3 to offer higher-value ICT services in a more efficient manner. The CA Nimsoft Service Desk solution eliminates manual activities in a number of environments for ac3, which may be prone to error. It enables the MSP to offer more personalized services to customers, including customized portal and communication templates.
The CA Nimsoft Monitor solution helps the company and its clients proactively identify and address potential threats to services via automated alerts. This identifies problems quickly, thereby reducing the cost of IT delivery. The tool also offers insight into application performance, helping ac3 deliver better customer service.
ac3, a private company owned by the Government of New South Wales, delivers secure ICT infrastructure as well as cloud and collaboration services. The MSP offers a Private Cloud with high levels of security and privacy, aimed at government as well as commercial customers.
“CA Technologies presented an innovative offer that helps us meet our business objectives to increase customer loyalty, predict new opportunities and highlight new ways to improve our services,” commented McIntosh. “We have been very impressed by how simple CA Nimsoft solutions are to use, particularly as the success of ac3’s business is based on giving our customers the information they need in a meaningful and verifiable way. We were also able to implement both solutions smoothly, on time and on budget.”
CA's IT management tools aim to help MSPs and other service providers manage and secure their IT environments in support of efficient, flexible and scalable service delivery. The company's software solutions are also delivered via the software-as-a-service (SaaS) model, and can help companies roll out more innovative offerings and completely transform their IT infrastructure.
"Given the growing complexity of customer’s ICT environments and the growing dependence of organizations on the services provided via those environments, business success depends on superior visibility and control over infrastructure resources,” said Bill McMurray, manning director for CA Technologies Australia and New Zealand. “ac3 can now deliver that visibility and control more effectively and cost-efficiently — resulting in a more compelling value proposition and healthier operating margins.”
McMurray added that the combination of the Nimsoft Monitor and Service Desk solutions lets MSPs and other service providers facilitate their own customers' business performance. This supports yet one more value-added service providers may deliver to their clients.
Edited by
Alisen Downey
