Oncore IT Clients Ask for Encores

By Doug Barney

Oncore IT must be doing something right. The MSP claims that when its contracts are up, 95 percent of its clients renew.

One such apparently happy customer is fine wine merchant Jeroboams Group, which just popped the cork on a new three-year deal.

Under the arrangement, Oncore will once again provide remote server monitoring, disaster recovery and on-premise and cloud backup.

Jeroboams has better things to do than fiddle with all that storage; it has over 18 million bottles of the good stuff to sell every year.

Jeroboams isn’t the only one drinking from the Oncore fountain. Last year legal publisher Chambers and Partners re-signed for three years for the same set of storage services as Jeroboams.

Disaster recovery is top of mind for Jeroboams.

“Following the 7/7 London bombings, our chairman asked what would happen if we were caught up in an incident. At the time, other than using tape locally, we had no offsite disaster recovery provision or specialist managed service provider looking after our systems which is why Oncore IT was selected in 2005. They ensure our data is fully protected given it’s what drives our business,” said Julian Harper, Jeroboams Group IT manager.

The basis of the Oncore service is Asigra which provides Cloud backup for the MSP channel, as well as on premise disk backup solutions.

Jeroboams has a highly centralized infrastructure where all key systems, e-mail, Web, database and file and print servers all report to duty at the London headquarters.

“The company uses a mix of physical machines for main systems and virtualized servers to run non-core services such as Microsoft SharePoint and a replication system for its EPOS system. The various businesses and shops then all connect in using SSL VPN remote access technology,” Oncore said, explaining that this facilitates a centralized backup approach.

To secure the data, Oncore set up an encrypted Jeroboams vault within the Hitachi Data Systems storage system, and the data is backed up nightly. These backups are then re-backed up to a center in Amsterdam.

“Any small to medium sized business needs to back up core systems offsite so that in the event of a disaster, critical business information is protected.  It’s a simple insurance policy. You hope you’ll never have to use it, but it doesn’t make commercial sense to skimp and not have it,” Harper said.

Edited by Alisen Downey

MSPToday Editor at Large

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