MSP Powerhouse ConnectWise Connects on Suite for IT Solutions


MSP Powerhouse ConnectWise Connects on Suite for IT Solutions

By Doug Barney

ConnectWise has been one busy service management software provider lately. Recently, it struck a strategic partnership with LabTech Software to combine service management and remote monitoring and management (RMM) into one essential offering.

Now the duo is a trio, with the addition of new partner Quosal LLC, which has a platform for proposals and sales quotes. The new bundle, aimed at service providers, is designed to help these firms drive more business through an end-to-end lifecycle management suite.

The three now have the ModernOffice Suite. In its first release, the suite will include:

      • Configuration Catalog, which is a repository for configuration management data
      • Opportunity Workflow, a system for call backs, and quote and proposal acceptance
      • Opportunity Sync which handles opportunities, notes and statuses
      • Quote Demand that supports opportunity pricing and options
      • System Audit to discover what system elements such as memory may need replacing

Later releases will add cloud services, health checks, project sync, and network auditing.

“The vision is to address the entire lifecycle, from automated discovery, to the development of sales proposals, to complete upgrades or build-outs and, ultimately, the management, invoicing and staffing of all necessary work,” the companies said.

Connectwise believes the ModernOffice Suite will make service providers more efficient and able to support new business. "We believe a converged suite is the future of the channel, enabling our partners to thrive as we enter this exciting software renaissance," said Arnie Bellini, ConnectWise CEO. "With the ModernOffice Suite, we're proving that the sum can indeed be greater than its parts, giving partners what they've been asking for: a single platform that leverages automation and integration to maximize the lifetime value of each customer."

One partner is already on board; "Having a single solution completely changes the way we sell to, service and manage our customers," said Leo Reap, Senior Partner of IT Resource, Inc. "Not only are we able to recognize a new opportunity, where before it flew below our radar, we're able to provide more value to our customers by proactively ensuring that they are always operating at peak performance." 

ConnectWise Connections

As we recently reported, Connectwise tools are in use at more than half of today’s top 501 MSPs. "More than half of the world's top MSPs recognize that running their businesses requires the industry's top PSA platform. They've chosen ConnectWise, the best business operating system in the industry, for service excellence, business strategy, and operational efficiency," said Jeannine Edwards, Director, ConnectWise Community. "ConnectWise partners around the world are forward-thinking businesses leading their industry and increasing their profitability. We congratulate them for their impressive rankings and success."

Partner LabTech is also on the move, having grown 176 percent last year, TMC reported.

The company also recently announced a partner channel, the Partner Innovation Network (PIN), which lets partners help build product roadmaps, gain a closer overall relationship, and get higher level troubleshooting assistance.

Edited by Braden Becker

MSPToday Editor at Large

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