Computer Services, Inc. (CSI), a provider of technology solutions for financial institutions, has retained 100 percent of its contracts up for renewal for the NuPoint core platform for fiscal year 2013. The company's core banking platform is designed to eliminate the complexities of bank processing, and is the driving force behind the company's recent success.
The NuPoint platform gives customers a fully integrated solution that simplifies the processes and applications necessary for optimal workflow in banking. Offering a stable core processing system, NuPoint helps to enhance performance and lets banks maintain cloud-based core operations that are secure, optimized and personalized.
Features include full integration across banking platforms, cloud-based functionality for reducing expensive hardware and software costs, and customizable views of information at both the bank and user level.
The solution also enables system flexibility for access from any work station, and provides reporting tools for tracking, monitoring and analyzing performance.
"Beyond the products and services necessary for us to serve our customers and our community, CSI provides us with a high level of one-on-one customer support that definitely makes the company stand out from the competition," said Larry Meece, vice president and chief operating officer for The Farmers State Bank and Trust Company, a CSI customer that recently signed on for a 10-year contract. "We have consistently found CSI employees to be professional, knowledgeable and dedicated to addressing our needs in order to allow us to best serve our own customers, which makes all the difference in the world."
"After completing the due diligence process, we were absolutely convinced that replacing the NuPoint core platform would not provide any significant improvements to our core processing," said Dennis Knackstedt, president of Citizens Bank of Kansas. "In the end, NuPoint's advanced features and valuable customer support solidified our decision to renew our contract with CSI, and we look forward to staying with the names and faces that we know so well."
The 2013 contract renewals have helped CSI increase the average contract term for the NuPoint platform by more than two full years. The company is now researching ways to amplify its presence in the financial services industry.
"In today's exceedingly complex financial environment, banks need a solution provider that can not only deliver proven technology, but also serve as a true partner for its employees and customers," said Stan Eckenberg, president and chief operating officer for CSI. "Our record of 100 percent retention demonstrates that our customers value who we are - a customer service company that uses technology to provide solutions to their goals and challenges. We are first and foremost a customer service company and that makes us different."
Edited by
Braden Becker
