The traditional security perimeters used by organizations are vulnerable, and fast-growing technologies like cloud, mobile and virtualization are blurring these boundaries. Cyber criminals know this and exploit any vulnerabilities to access lucrative data, such as customer identities, financial information, and personal data, especially vulnerabilities associated with privileged users. This whitepaper discusses the top 3 privileged user access challenges faced by Managed Service Providers (MSPs) and enterprises when dealing with secure remote access to critical network devices and systems for their privileged users (whether internal or external), including: 1. Remote access and management: How to achieve remote access and management that reduces the threat of a security breach without compromising productivity.2. Time to service: How rapid, secure access can be achieved without limiting the level of service that can be delivered. 3. Ensuring compliance: How varied compliance needs such as SOX, NIST, IRS, PCI or HIPAA can be met.