MSP TODAY NEWS

Avaya Chosen for New Moxy Hotels to Boost Guest Experiences

By Stefania Viscusi

The hotel industry has a very specific demand to deliver unique and pleasurable guest experiences for anyone who stays at their locations. When it comes to meeting the needs of today’s increasingly digital and connected consumer, many traditional hotels are failing to deliver.

In response to this need in the market, hotelier Marriot, introduced a new hospitality brand that focuses specifically on bringing experiences to the modern traveler at costs they can afford.

First launched in Italy in 2014, Moxy Hotels has continued to rapidly expand across the globe with travelers seeking workforce efficiency options and hospitality that meets their modern lifestyles.

To continue to deliver on it's guest's needs, Moxy has announced it upgraded the communications infrastructure used at their hotels to offer the best possible service, satisfaction, and efficiency.

Specifically, the hotels are using Avaya IX Workplace unified communications solutions. The offering ensures they’ll be future-ready for growth and communications requirements while also offering reliable service between locations.

Included as part of the integration are Avaya desktop IP phones so workers have UC features and a personalized interface as well as disaster recovery.

Moxy also partnered with Tele-Automation, a hospitality system integrator for the project. The goal was to implement a reliable solution to address their need for an open API, integration with multiple solutions and a way to expand features as needed in the future.

Lowell Beebe-Center, director of operations, Moxy Hotels said, “To date, Avaya and Tele-Automation have been extremely responsive and easy to work with, helping us to realize our business needs through features and solutions enabled on our Avaya IX Workplace platform. The open API scope and expanded integration with a plethora of hospitality vendors have helped allow for us to have a solution that we can expand and enhance as we add to our guest experiences in the future.”




Edited by Maurice Nagle
SHARE THIS ARTICLE
Related Articles

SkySwitch Goes into Try Before You Buy Mode with Grandstream Phones

By: Erik Linask    6/2/2020

SkySwitch's Try and Buy program is allowing its MSPs and resellers to demo Grandstream phones so they can better include them with their UCaaS solutio…

Read More

T-Systems Enters AWS MSP Partner Program

By: Maurice Nagle    5/28/2020

This week, T-Systems entered the AWS MSP Partner Program, signaling expertise and validation in delivering full lifecycle solutions to partners.

Read More

What are Critical Differences Between Proactive & Reactive Cybersecurity?

By: Special Guest    5/21/2020

Thought leaders preach proactive solutions to business adversity. But when it comes to cybersecurity, too many decision-makers find themselves well be…

Read More

Armor Adds MSP Program to Support Growing Cyber Security Opportunity

By: Erik Linask    5/19/2020

Armor has launched a new MSP program to ensure its partners have the tools they need to protect their customers and guide them through their security …

Read More

Businesses Seeking Positive Outcomes Will Smart Source their MSP Selection

By: Laura Stotler    5/14/2020

Companies want strong relationships that will lead to positive outcomes as they look for MSP partners, according to new research from NTT. The company…

Read More