Avaya Chosen for New Moxy Hotels to Boost Guest Experiences

By Stefania Viscusi

The hotel industry has a very specific demand to deliver unique and pleasurable guest experiences for anyone who stays at their locations. When it comes to meeting the needs of today’s increasingly digital and connected consumer, many traditional hotels are failing to deliver.

In response to this need in the market, hotelier Marriot, introduced a new hospitality brand that focuses specifically on bringing experiences to the modern traveler at costs they can afford.

First launched in Italy in 2014, Moxy Hotels has continued to rapidly expand across the globe with travelers seeking workforce efficiency options and hospitality that meets their modern lifestyles.

To continue to deliver on it's guest's needs, Moxy has announced it upgraded the communications infrastructure used at their hotels to offer the best possible service, satisfaction, and efficiency.

Specifically, the hotels are using Avaya IX Workplace unified communications solutions. The offering ensures they’ll be future-ready for growth and communications requirements while also offering reliable service between locations.

Included as part of the integration are Avaya desktop IP phones so workers have UC features and a personalized interface as well as disaster recovery.

Moxy also partnered with Tele-Automation, a hospitality system integrator for the project. The goal was to implement a reliable solution to address their need for an open API, integration with multiple solutions and a way to expand features as needed in the future.

Lowell Beebe-Center, director of operations, Moxy Hotels said, “To date, Avaya and Tele-Automation have been extremely responsive and easy to work with, helping us to realize our business needs through features and solutions enabled on our Avaya IX Workplace platform. The open API scope and expanded integration with a plethora of hospitality vendors have helped allow for us to have a solution that we can expand and enhance as we add to our guest experiences in the future.”

Edited by Maurice Nagle
Related Articles

The 2020 MSP Expo Conference Program Features the Latest Innovations & Best Business Practices for Staying Competitive

By: TMC    8/20/2019

TMC today announced the conference program for MSP Expo being held February 12-14, 2020 at the Greater Fort Lauderdale/ Broward County Convention Cent…

Read More

nexVortex Earns Inc. 5000 Spot for Ninth Year Running

By: Maurice Nagle    8/20/2019

nexVortex announced that for the ninth year straight the managed SIP Trunking and managed hosted voice provider has been named to the Inc. 5000 list o…

Read More

CoreDial Announced as Sponsor for 2020 ITEXPO and MSP Expo

By: TMC    8/8/2019

TMC announced today that CoreDial, a leading provider of cloud communications services, has joined ITEXPO and MSP Expo as a sponsor. The two collocate…

Read More

SkySwitch Brings Vectors 2019 to Orlando to Educate Channel on Rising UCaaS Opportunity

By: Erik Linask    8/6/2019

Skyswitch has announced Vectors 2019, its annual UCaaS user group conference, will take place at the Loews Sapphire Falls Resort in Orlando, Florida, …

Read More

Voyant Adds to Usability of its Customer and Partner UCaaS Portals

By: Erik Linask    7/31/2019

Today, Voyant took its next steps, announcing additional enhancements to its UCaaS portals for increased usability and accessibility for both end user…

Read More