MSP TODAY NEWS

Calabrio Expands Market Reach with SPS Partnership

By Rory Lidstone

When it comes to contact center and customer engagement offerings, there are plenty of benefits to be gained that become more pronounced when multiple technologies are leveraged together. That is, after all, the reason workforce optimization exists: to bring multiple beneficial call center technologies together under one offering. Calabrio is a customer engagement software company that provides analytics insights to spur on growth. The company is probably best known for the Calabrio ONE workforce optimization (WFO) suite.

Calabrio recently entered into a new partnership with Strategic Products and Services (SPS) in order to expand its reach and further spread the benefits of WFO. SPS is a unified communications system integrator and managed services provider. Under this new partnership, the two companies plan to bring industry-leading customer engagement software to new markets.

"We're at an exciting time where we're experiencing tremendous growth and recognition in the industry," said Tom Goodmanson, president and CEO of Calabrio. "SPS is well respected for driving its clients towards new integration strategies. It's a perfect match for helping us extend our vision of making the contact center a key informant of business strategy and a driver of growth. This partnership helps us deliver that message to new audiences."

SPS has plenty of experiencing helping clients across the world assess, plan and optimize contact center solutions to ensure a positive customer experience across every interaction. As such, it brings the necessary experience needed to help companies integrate Calabrio’s entire WFO application suite.

By combining applications like call recording, quality management and analytics, clients can improve their business process and maximize the value of each interaction. Calabrio and SPS have joined forces to enable companies to gain these benefits and accelerate overall business growth.

"Calabrio has been recognized as a leader in the industry for its commitment to delivering solutions that drive customer engagement strategies," said Kathy Sobus, office of the CTO and customer experience practice leader at SPS. "We value Calabrio's expertise and look forward to working together to help our clients deliver an exceptional customer experience that drives business outcomes with the best technology in the market."




Edited by Stefania Viscusi

Contributing Writer

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