MSP Today Expert Feature
May 14, 2015

MetTel Announce Comprehensive Office-as-a-Service Managed Communications Solution

Businesses of all sizes looking for a comprehensive unified communications solution that they don’t have to install or manage now have a unique option. MSP MetTel (News - Alert) has announced its new Office-as-a-Service solution, a managed platform of telecom, mobile and cloud offerings delivered as a service.

The new solution offers everything from Internet access to UC services and is delivered over MetTel’s managed broadband connections. The package includes managed router and switch, a cloud-based PBX (News - Alert), MetTel Mobile Service and hosted Exchange email. The offering, which may be scaled to meet the needs of SMBs as well as larger enterprises, also includes managed backup and patching services, antivirus and spyware removal and 24/7 customer support.

Organizations benefit from having a regular operating expense for their UC applications and services without the need to invest in purchasing and upgrading equipment like routers and IP phones. They are also spared the expense of maintaining in-house personnel to monitor and manage hardware and software.

"Managing telecom solutions from multiple carriers and providers is an overwhelming effort and typically leads to wasted resources, added costs and scattered bill payments," said Gary Gluzman, executive director of product development at MetTel. "With a bundled and customized package of services, Office-as-a-Service helps our customers focus on scalability, continuity and growth, while reducing the headaches associated with their communications needs.”

MetTel has had a busy and strategic year, announcing partnerships with mobile data analytics provider Gravy and networking equipment provider ADTRAN (News - Alert) in March. The Gravy partnership integrates customer behavior-based insights with MetTel’s services to provide useable intelligence to enterprise customers. Features include deciphering the interests of mobile users based on their location and activities and applying advanced marketing analytics to better tailor and deliver personalized services.

The ADTRAN partnership has MetTel using the company’s Bluesocket (News - Alert) virtual WLAN product to provide managed Wi-Fi services and extend its service offerings over multiple access points. MetTel’s offerings may be scaled to support as few as four users in a single office to up to 10,000 workers in different locations throughout the U.S.

Edited by Dominick Sorrentino