MSP Today Expert Feature
March 11, 2015

EarthLink Tackles Network Optimization with New Managed Network Service

EarthLink is building out its managed services portfolio once again with a new Managed Network Service geared toward multi-location businesses. The new solution is meant to help optimize network performance as well as provide proactive monitoring and network performance analysis.

Building on its reputation as a longtime service provider, EarthLink is aiming to relieve its clients of the burden and cost of daily network management. The company ensures networks are monitored and operating at peak performance despite rollout of new technologies or applications that could otherwise impact operations.

Adding a personal touch, EarthlInk is assigning a network engineer and delivery manager to each customer as part of the managed service offering. Their goals are to help clients improve network performance as well as help support routine maintenance and issue resolution.

"Business networks run the key applications that drive productivity and growth, but without tying it all together with proactive network management, companies leave a lot of efficiencies on the table," said Rick C. Froehlich, executive vice president, products and consumer, at EarthLink. "EarthLink's Managed Network Service gets out in front of any issues to optimize our clients' network performance so that vital applications run at optimal levels, helping them deliver great service to their customers."

The new service comes on the heels of EarthLink’s Managed Security Monitoring Service announcement. Also geared toward multi-location businesses, the offering monitors networks, servers, routers, POS devices and endpoints to detect security issues before they become disruptive.

The Managed Network Service may be used by businesses on an EarthLink-provided network or via a third-party network. It includes monitoring and management of network routers, switches, load balancers, SSL VPN concentrators, WAN accelerators and wireless access points. The service also provides incident and configuration management as well as change management. Customers can access real-time visibility through the myLink customer dashboard providing customizable views based on a variety of metrics. 

Edited by Dominick Sorrentino