Managed Service Provider Week in Review

By Laura Stotler

Some interesting technology and solution announcements topped the managed services headlines this week. Service providers are finding new and creative ways to enhance their portfolios and several new names made waves along with news from entrenched cloud providers and MSPs.

Information management software provider Recommind has made enhancements to its Axcelerate cloud-based e-discovery review and analysis platform. The company has added a mission control feature and also extended the reach of the platform with a new self-service edition. The new Axcelerate SaaS solution offers control and flexibility through the cost savings and stability of the cloud.

Canadian post-secondary institution SAIT Polytechnic has chosen the HEAT Service Management solution from FrontRange to manage technical support issues. The offering supports twice as many service request tickets as the facility was previously able to handle, and enables consolidation and automation of support across various teams and service desks. In tandem with the deployment, FrontRange also announced the new HEAT 2014.2 release offering new business intelligence, integration and workflow capabilities.

Managed remote communications solutions provider RigNet is providing telecom system integration services and apps to the oil and gas industry in the Barents Sea. The outlying region in the Arctic Ocean experiences sub-Arctic climate and harsh winds. The company has renewed its contract with a major global offshore drilling contractor in the area and will manage remote communication services on an ultra-deep-water semi-submersible drilling rig.

CenturyLink is offering Private Cloud services in 57 of its data centers worldwide, the company announced. The services include dedicated hardware, enterprise-level security and features like self-service automation. Additional benefits include central management and scalability along with privacy and security tailored to industries like healthcare and finance. Offerings are also available as a hybrid environment blending both public and private clouds. has launched the new DataProtect 4.5 cloud backup and disaster recovery solution. The offering is a direct-to-cloud SaaS-based server image backup. It features built-in WAN acceleration without the burden of managing and maintaining an appliance for physical as well as virtual backup and recovery. And the integrated WAN acceleration enables optimal transfer speeds directly to the cloud for backing up files, databases and server images.    

MSPToday Contributing Editor

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