MSP Today Expert Feature
June 02, 2014

Continuum and Autotask Expand Platform Integration to Aid MSP Partners

Continuum has expanded the integration of its RMM platform with Autotask business management solutions in support of its managed service provider (MSP) partners. The enhanced partnership enables simplified workflows and seamless integration for more than 400 of Continuum’s MSP partners using Autotask, facilitating greater efficiency and profitability.

New integration features between the two companies include Continuum API integration with Autotask, enabling round trip ticketing between the companies’ solutions. This lets MSP partners know exactly where they are in the process of serving customers and ensures they can troubleshoot issues efficiently right out of the gate.

"The integration is very simple and straightforward, and it doesn't take someone all day to get it done," said Jason Holbrook, owner of Empower Information Systems, a Continuum partner. The company specializes in offering non-invasive network assessment to provide customers with an overall picture of the network, its assets and utilization.

Highlighting the expanded partnership, Autotask is holding their Autotask Community Live! Event next week in Miami. Continuum will be presenting several educational sessions at the event as well as showcasing their RMM solution backed by 24/7/365 NOC (News - Alert) and Service Desk.

Continuum will hold its own Navigate 2014 user conference in September in Boston and Autotask will play an integral role there. The three-day event is geared toward MSPs and resellers and will offer conference sessions along with product updates and technical training.

“Autotask is well positioned for huge global expansion and we are happy to work with them to make our joint partners even more efficient and successful,” said Dee Zepf, vice president of product management and technical services at Continuum. "We are excited to share best practices that help MSPs leverage Continuum's integration with Autotask, so they can gain greater efficiency, improved margins and better support for their clients."

Edited by Maurice Nagle