MSP Today Expert Feature
May 21, 2014

Fibernet Enhances OverWatch Managed Services Solution

Fibernet Corp. has enhanced its OverWatch managed services offering with features like dedicated support hours and 24/7 monitoring. The company, which specializes in local colocation and IT services, has ramped up the customizable monitoring and support services offering in an effort to better meet the unique needs of its clients.

OverWatch has Fibernet’s experts meeting directly with clients and coming up with the best package to meet their specific needs and business objectives. For the MSP’s dedicated hosting clients, the offering enables cost savings since the service can replace an entire IT team and relieve customers from needing to employ their own system administrators.

Utah-based Fibernet provides a number of managed services, including cloud hosting, backup and disaster recovery as well as security services. The MSP also specializes in search optimization and data storage via its SOC1 Type II certified facility, which is also PCI (News - Alert) compliant.

The trend to offer customized services has been a popular one for MSPs as competition heats up in the highly customizable and scalable cloud arena. A one-size-fits-all approach is no longer competitive nor practical for most businesses seeking managed services, and MSPs have had to evolve their business models to play in the increasingly crowded cloud space.

The real estate market has been a major target for Fibernet, and the company recently sponsored a seminar class designed to help real estate agents leverage SEO to improve their businesses. The class, hosted by the Utah County Association of Realtors as part of their 2014 Tech Fair, was geared toward helping agents increase web traffic and sales leads as well as expanding online presence and customer bases.

"It is vital for local businesses, especially in the real estate industry, to establish a web presence and use SEO to gain web traffic," said Lee Livingston, CFO of Fibernet. "At Fibernet, we want to help local businesses thrive, so that the whole community can benefit from an increased economic flow."

Edited by Maurice Nagle