MSP Today Expert Feature
May 05, 2014

MEDHOST Announces Managed DR and RMM Services Geared Toward Hospitals

MEDHOST, Inc. has expanded its portfolio of hosted, managed services and SaaS (News - Alert) solutions with two new Managed IT Services. The service provider is now offering high-availability disaster recovery (DR) services as well as remote monitoring and management (RMM), both designed to address the specific challenges faced by hospitals.

The new managed services are designed to help hospitals manage their complex data environments. MEDHOST, which specializes in serving the departmental and healthcare industries, will also assist with the deployment and management of infrastructure necessary for compliance with regulatory mandates like HIPAA.

The MEDHOST Disaster Recovery Service enables hospitals to replicate the MEDHOST IT environment in a certified command center that provides 24/7 monitoring and management. MEDHOST provides and maintains all necessary hardware and software in an effort to help hospitals reduce their costs and also assume replication and failover burdens, freeing up customers’ internal IT teams.

The Remote Monitoring and Management Service is geared toward helping hospitals improve service levels while also offloading day-to-day maintenance of IT infrastructure. The offering is targeted at hospitals lacking the IT specialists needed to keep up on managing the operating systems, patches and fixes necessary for reduced security and outage risks.

According to Gartner (News - Alert), more than 80 percent of organizations now use IT staff augmentation to ensure there are no gaps in applications services strategies. This is ultimately boosting managed services uptake and will continue to do so as software, services and infrastructure evolve.

"As IT systems progressively become more mission-critical from a reliability and performance perspective, internal IT departments are even further taxed and overwhelmed" said Lionel Tehini, president of MEDHOST. "By removing some of hospitals' biggest burdens, our Managed IT Services help healthcare facilities increase focus on their core objective - delivering healthcare and working to ensure the wellbeing of patients."

The new managed services may also be procured in conjunction with the MEDHOST Direct offering, which lets hospitals outsource system management and delivery to the service provider’s IT team. This helps customers avoid upfront capital expenditures on hardware and eliminates the need to manage hardware upgrades, month-end, day-end procedures, and hardware obsolescence issues.

Edited by Maurice Nagle