MSP TODAY NEWS

PCNS Receives Investment to Expand Services and Geographic Presence

By Laura Stotler

MSP PC Network Services, Inc. (PCNS) has received an investment for an undisclosed amount to support expansion of its services and geographic presence and has also named a new CEO. Michael Halperin has been appointed chief executive of the company in conjunction with the funding announcement, bringing more than 15 years of experience with a specialization in managed services.

The new funding round was led by Brook Venture Partners in conjunction with Blue Heron Capital and Prides Crossing Capital. The investors are heavily focused on sales and marketing development, which will give PCNS a large boost in its expansion efforts.

PCNS provide a broad range of managed IT services, acting as an entire outsourced IT department or providing specialized areas of technological expertise as needed by clients. The company’s services include design, network integration and support as well as project management, equipment organization and documentation of all electronic network data.

The MSP ultimately seeks to reduce customer downtime and lost revenue while extending network life cycles and driving down the total costs of ownership. PCNS underwent a number of enhancements and upgrades last year, including updating its help desk dashboard to provide real-time activity statistics as well as data mining reporting for assisting with client reviews and assessments. They also implemented a firewall real-time status dashboard and performed a major data center upgrade, adding additional capacity.

Other recent achievements include creation of an offsite disaster recovery system and adding virtual desktops (VDI) to their portfolio as a hosted cloud network offering.

This year the company is making a number of security enhancements by integrating additional tools and services. These include password policies, WiFi isolation, data loss prevention tools and IT use policies. The MSP also plans to support defined BYOD and is doing a mobile device management (MDM) pilot program.

Additional plans include implementation of a new alert management system, updated held desk call handling, and a more streamlined process for installs, moves, adds and changes (IMAC). The company is also examining data lifecycle management issues and will be making refinements and changes to achieve greater efficiencies and cost savings.




Edited by Alisen Downey

MSPToday Contributing Editor

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