SolarWinds Reaches Out to Android, iOS

By Doug Barney

The ever growing SolarWinds (it did buy N-able for $120 million) is now reaching out more fully to iOS 7 and Android devices. The company’s DameWare Remote Support, which already supported Windows, Linux and the Mac, now has greater mobile coverage as well.

Unlike some tools that require a remote control session to perform select functions, DameWare can stop, start or restart Windows services without such a session. Admins can also use Active Directory to manage groups, which can be exported if desired.

“As IT management evolves and demands on IT pros continue to grow, mobile devices are becoming increasingly vital for IT pros that need to monitor their IT infrastructures or troubleshoot during after-hours or on-call rotations,” said Denny LeCompte, SVP of Product Strategy, SolarWinds. “With DameWare Remote Support and SolarWinds Mobile Admin, IT pros don’t have to run out on dinner with a spouse or miss a kid’s game because they have the access and ability to support end users wherever they are.”

While DameWare is able to remotely control mobile devices, mobile devices themselves can be used to drive the remote control process, allowing admins to do their support work when away from their laptop or desktop.

The SolarWinds Mobile Admin tools “provides mobile IT monitoring and management for IT pros, supporting key IT infrastructure technologies including Active Directory, VMware, Backup Exec, and Exchange, and allowing remote control with RDP, SSH, Telnet, and VNC.”

“SolarWinds Mobile Admin delivers real-time alerts and status updates to network and systems administrators and lets them resolve IT issues from smart phones or tablets,” the company said.

Spotlight on SolarWinds

SolarWinds offers network management, as well as help desk, patch management, application management, mobile management, security, and systems management.

And with the acquisition of N-able, the company launched itself deeper in the RMM market. The 13-year old N-able brought with it a roster of some 2,600 MSPs who rely on its remote monitoring and management (RMM) tool N-Central. SolarWinds is aiming the N-able wares at a wide swath of customers, everyone from large enterprises to small shops that have little or no IT staffers in-house.

Small business, however, appears to be the sweet spot.

"As small businesses continue to turn to MSPs and other service providers to support their business-critical IT environments via the Cloud, we believe that we are now well-positioned to extend our unique value proposition to this growing space and support these businesses' evolving IT management needs. MSPs need a strong partner focused on delivering products that are powerful, affordable, and purpose-built to ensure that they are getting everything that they can out of their IT investments," said Kevin Thompson, SolarWinds' president and CEO.

Edited by Blaise McNamee

MSPToday Editor at Large

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