MSP TODAY NEWS

Logicalis Moves Managed Services Hub from Malaysia to Wales

By Laura Stotler

Managed service provider (MSP) and VAR Logicalis has leapt across the globe, moving its managed services centre (MSC) from Malaysia to Blighty in Wales. The company, owned by Datatec, opened the new Welsh facility for business earlier this month.

The global move has created 20 new jobs for the company, which has also set up a new apprentice scheme to support the facility. The Welsh government is also supporting the new hub and provided around $682,000 in financing for the center.

"Although Logicalis in Malaysia was doing a good job, we saw an opportunity to introduce a different approach," said Tim Wadely, managed services director for Logicalis. "Our new MSC staff in Wales are far more immersed in the operational tempo and lifecycles of U.K. organizations, helping us to improve response times and be more aligned to our clients' business requirements. This move is one element in an ongoing process to overhaul the services that we offer and how we govern those propositions, to deliver service improvements for our customers."

Logicalis operates internationally, with headquarters in the U.K. and a presence in Europe, North America, South America and the Asia Pacific region. The MSP's nearly 3,500 worldwide employees are in the business of designing, specifying, deploying and managing ICT infrastructures. The company serves nearly 6,000 customers and has partners including Cisco, HP, IBM, CA Technologies, NetApp, Microsoft, VMware and Servicenow.

Solutions include communications and collaboration services, data center offerings, cloud solutions and professional and managed services. These run the gamut from incident, problem and change management to network management and reporting and service reviews. Additional offerings include IP management, storage and server management and backup solutions.

In addition to the managed offerings, Logicalis also provides support to maintain existing infrastructures along with basic service monitoring, and outsourcing, which may include transfer of assets, staff and IT functions. The company also provides out-tasking, which covers the management of a variety of tasks like service desk, administration and remote monitoring.




Edited by Alisen Downey

MSPToday Contributing Editor

SHARE THIS ARTICLE
Related Articles

SkySwitch, Adaptiv Networks Bring New UCaaS and SD-WAN Value Proposition to MSP Market

By: Erik Linask    9/12/2019

SkySwitch and Adaptiv Networks have entered in a strategic partnership that will bring a combined UCaaS and SD-WAN offering to the MSP market.

Read More

AlarmReady Increases Situational Awareness for ABP Technology IP Video Surveillance Solutions

By: Erik Linask    9/11/2019

ABPTech has become the exclusive US distributor for AlarmReady verification technology and is implementing it with MOBOTIX IP cameras.

Read More

Kaspersky Hits 2,000 MSP Partner Milestone

By: Maurice Nagle    9/9/2019

Kaspersky announced that it has seen its numbers of registered MSP partners hit 2,000. In two short years, Kaspersky has created a rich ecosystem of p…

Read More

CoreDial Launches Certification Program to Drive Contact Center Opportunity for Partners

By: Erik Linask    8/27/2019

CoreDial has launched a formal partner certification program for its private-label hosted CoreNexa Contact Center platform.

Read More

The 2020 MSP Expo Conference Program Features the Latest Innovations & Best Business Practices for Staying Competitive

By: TMC    8/20/2019

TMC today announced the conference program for MSP Expo being held February 12-14, 2020 at the Greater Fort Lauderdale/ Broward County Convention Cent…

Read More