MSP TODAY NEWS

Inbay Designated an N-able NOC, Help Desk Services Partner

By Laura Stotler

London IT services and support provider Inbay is now a full-fledged N-able NOC and Help Desk Services Partner. The designation acknowledges the companies' teamwork and ability to blend Inbay's solutions with remote monitoring and management (RMM) and service automation software from N-able.

Inbay white labels its services to a variety of companies, including managed service providers (MSPs), VARs and ISPs. The company offers NOC services and the Hotdesk technical helpdesk offering, geared specifically toward MSPs.

The offerings are meant to help MSPs expand their technical and operational capabilities without making a big upfront capital expenditure or having to worry about the logistics of maintaining an in-house operation. By letting Inbay do the back-end work, MSPs can offer valuable services on a pay-as-they-grow basis, scaling up as needed and only paying for the resources they use.

The new partner designation with N-able adds continuous monitoring and management capabilities to Inbay's NOC Service offerings. This includes RMM of customers' desktops, servers, networks and mobile devices. The NOC services use the N-central RMM software from N-able.

“Supporting and managing client IT environments around-the-clock can be a major challenge for MSPs, requiring experienced specialists across multiple areas of expertise, available 24/7," said Kristian Wright, managing director of Inbay. "Many MSPs do not have the capacity to offer this in-house while others simply do not want to.”

The newly enhanced NOC Services from Inbay feature support for Windows, Apple systems and network devices, as well as management of both Android and iOS mobile devices. Inbay provides unlimited alarm triage and remediation along with custom scripts and configuration. Two-way ticket integration is supported via Autotask or ConnectWise PSA software. Inbay also provides 24/7 helpdesk services and product training as well as expert advice and consultation.

“We’re pleased to work closely with Inbay to empower MSPs in the UK with the technology, processes and support needed to deliver proactive and fully managed IT services,” said J.P. Jauvin, general manager of N-able. “Achieving N-able’s NOC and Help Desk Services Partner Status is a great testimony to Inbay’s IT expertise and commitment to partner support and services excellence.”

N-able has partnered with a variety of MSPs, cloud companies and other solution providers. These include Accel, Computer West, Corsica Technologies, fifosys Computer Solutions, Intech, Netsurit, Numata, Peak UpTime, Taylor Made Computer Solutions, WebPoint and Xara Computers.




Edited by Alisen Downey

MSPToday Contributing Editor

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