Managed cloud services provider HOSTING has announced a new business insight tool. The new 360 Degrees Report solution offers visibility into a company's cloud service based on the five tenets of ITIL service design - availability, performance, recovery, security and capacity.
The offering gives a summary of historical and predictive cloud information so customers may optimize their environments within HOSTING's cloud. The 360 Degrees Report tool lets clients compare their own performance levels with those of organizations that are in similar industries and running similar applications, or with similar critical success factors. The comparison reports enable effective decision making as well as providing a basis for system configuration and security postures changes. Customers are also armed with a competitive advantage.
"360 Degrees Report advances the cloud's promise and delivers a level of intelligence that, until now, has been unavailable," said Art Zeile, CEO of HOSTING. "This tool elevates cloud operations data to the boardroom with metrics correlated directly to what each customer values – not what others deem important."
The tool enables reports to be customized based on each organization's critical success factors, and customers may configure threshold targets within the five ITIL areas to align with their business objectives. The monthly reports also offer quantitative metrics for each ITIL area, as well as recommendations to improve the score achieved.
Additional benefits include concise managed cloud services data provided through "performance-on-a-page" reports that is immediately actionable and streamlined summaries for quick identification of areas requiring attention, as well as areas that meet or exceed specific customer success parameters. The solution also provides transparency, visibility and control through cloud operations information delivered based on the five ITIL tenets.
The solution offers business and technical level information including summary performance data on rates and services and tech information like monitoring, capacity and backups. Operational performance information is also provided through scores that are calculated based on customer-specified critical success factors and the five key report areas. Normative data compares customers' cloud performance to that of their neighbors and competitors, while leading and lagging data examines 30 days back and 90 days forward through the report. This information may be used to forecast upcoming resource needs as well as to drive investments.
Edited by
Alisen Downey
