Eric Dosal just couldn’t completely tear himself away from the managed service provider (MSP) ISV he started with his brother some three years ago. Dosal left BrightGauge Software, which supports MSPs with a reporting and analytics system last summer. Now he is back, and will serve as CEO in an attempt to drive both its marketing and sales departments.
The company gives brother Brian the credit for being the vision behind BrightGauge and its product development, while Eric is known for operations, finance and the sales and marketing areas, which he once again is now in charge of.
It was less than a year ago when Eric left BrightGauge. Dosal has been involved in a number of Dosal family businesses and departed BrightGauge right after another business. Then the managed services piece Florida-based IT services concern Compuquip was divested to All Covered. Compuquip still operates as a sister company to BrightGauge. Meanwhile, All Covered, owned by Konica Minolta Business Solutions U.S.A., Inc., is an IT services company like Compuquip.
After All Covered bought the MSP business, Dosal lead the transition from Compuquip to the All Covered brand. He had also served as CEO of Compuquip, the family company he co-founded.
“We’re excited to welcome Eric back to build on the momentum he and his brother cultivated since they initially developed BrightGauge,” remarked Alberto Dosal, chairman of BrightGauge Software and its sister company Compuquip Technologies. “The timing couldn’t be more perfect as the company plans to introduce new product updates, add staff and expand its global client base, which covers six continents.”
Before joining the family business Dosal worked in the investment banking space in New York where he was involved in mergers and acquisitions.
Behind BrightGauge
The Dosal brothers knew a thing about the MSP industry thanks to their background with Comquip. So the two MSPs launched BrightGauge as a software company to serve managed providers. The problem they wanted to solve was managing data about the business itself.
The BrightGauge tools pulls in data from commonly-used monitoring solutions such as those from AutoTask, Connectwise, GFI MAX, Kaseya and LabTech. The tool then runs metrics and key performance indicators (KPI) against this data, figuring out how your team is doing such as how many tickets are still open.
The reporting tool can also show system state and support performance such as average time to resolution, patch status and server uptime.
“The proof of concept was built and released in 2010 with great success. The next version went live in November 2011 as a client facing reporting tool and over the following 15 months the team gathered feedback from the customers and prospects and identified the need for a true single custom reporting solution for both internal information and external client facing reporting,” the company explained.
Edited by
Jamie Epstein
