GSI, Inc.'s suite of managed services geared toward JD Edwards system users is one of its most popular and most subscribed to, the company announced. The AppCare Services managed offerings support clients’ JDE software applications, development efforts, configurable networking computing (CNC), database management systems and hosting needs on a 24/7 basis.
GSI backs its managed services suite with a 100-percent satisfaction guarantee, and the solutions are used by dozens of the company's clients. The broad and flexible range of services has experienced tripled revenue during the last three years, as well as a steady 99-percent client satisfaction rate.
"We rely heavily on our JD Edwards system to process our highly customized sales orders," said Don Lamoureux, director of software development for Dermalogica. "We watched issues that we've been dealing with for years get resolved in a matter of weeks after beginning our relationship with GSI. As a result, we've minimized downtime and maximized our efficiency for distribution, manufacturing and financials stemming from the JDE EnterpriseOne software."
ABC Companies initially hired GSI to resolve an issue that had affected its business after the first go-live phase. The company provides motor coach and transit equipment sales and services, and is now an AppCare Services client.
"Recently, we engaged GSI to be our implementation partner for the most critical phase of our rollout of JD Edwards software to our other commercial lines of business," said Rob Grimm, IT director at ABC Companies. "Through these engagements, GSI has stood by its 100 percent satisfaction guarantee – even on occasions where we wouldn't have asked for or expected a credit."
AppCare services include gFlex, which helps companies set aside a block of hours that may be used over a set time period for ad-hoc assistance. They may also choose from application or development activities, or CNC, with all work performed remotely and appointments pre-scheduled.
The gShare component offers specialized services for companies that need a real-world expert to help co-manage their systems, or for occasional support.
Additional components include gStaff, which supports companies that need access to unlimited CNC, application or development support at a fixed monthly fee. The CompleteCare option includes CNC, application and development activities as well as all gStaff services for a fixed fee covering unlimited requests. CompleteCare+ helps companies outsource or co-manage all JDE hardware and CNC activities, and provides additional options for application and development support.
And the specialized WorldCare service offers unlimited programming and system administration support for the live production systems of JDE World customers.
Edited by
Braden Becker
