Nexthink, a Lausanne-based software provider to MSPs, has a new version of its eponymously named tool, Nexthink V4.3.
Topping the list of new features for the monitoring and analytics tool: centralized management and support for multi-tenant environments.
The Nexthink product maps all the services an MSP provides to the customer, then seeks to understand “all the relevant end-user events, including IT infrastructure changes, application use, performance, bandwidth, failures, security issues, etc.,” the company explained.
The “learning system” uses real-time analytics and artificial intelligence to root out problems. In fact, most problems are discovered by users, and half of these problems are missed by monitoring software – a problem its software intends to solve.
The new version, meanwhile, is built to help MSPs with their multi-tenant operations by allowing for a single configuration to apply to multiple tenants, and by isolating data. It also helps support multiple customers by offering centralized visibility into the multitenant system.
This way, an MSP can build one service that can be delivered in a consistent and quicker fashion to multiple clients.
“The thematic set for this release demonstrates Nexthink’s commitment to providing cost effective capabilities to our Managed Service Provider partners that enable them to deliver innovative and efficient services to their enterprise customers in order to improve the overall end-user computing experience,” said Samuele Gantner, Product Manager at Nexthink.
One customer is already on board. “This new release offers all the centralization capabilities we need to deliver multi-tenant monitoring services to our customers with simplified management, all from one interface,” said Ralph Schmid, Head of IT Infrastructure Solutions, Design and Sales at Swisscom.
Swisscom delivers Advanced Monitoring, a quality management service for the enterprise workplace based on Nexthink technology.
Nexthink is divided into four main components. The collector handles the real-time monitoring based on maps of services it creates.
The Engine handles real-time analytics using artificial intelligence to find anomalies and define patterns.
Real-time visualization is provided by the Finder & Portal, which displays the health of the systems through topology and heat maps, and event timelines.
Lastly, the Library is a knowledge base that includes threats and information about pre-defined investigations.
The Support Game
Much of what MSPs do is support customers, and bad support will chase customers away to another provider. Nexthink V4.3 hopes to make customers with multiple databases happy, as support people using the new software can more easily search for a specific device that may be in trouble.
Edited by
Braden Becker
