NextiraOne UK announced it will invest around $1.5 million in its Managed Services business with the goal of enhancing its portfolio and focusing on better service delivery. The firm will work to strengthen its overall team as well as add genuine business value for its customers through the expansion.
The investment builds on NextiraOne's business development in the Managed Services arena during the past few years. The enhanced initiative will include the recruitment of experts and dedicated managed services consultants as well as additional marketing and business development programs, training and expanded supplier relationships. The new initiatives are designed to better serve the company's existing and prospective customers.
NextiraOne has also created a new "Smart tasking" Managed Service model as part of the investment initiative. The new model provides flexible support as well as on-demand services to meet customers' needs as well as respond dynamically to changing needs.
The managed services provider (MSP) has worked to develop an on-demand, OPEX-based managed services portfolio that offers IT sourcing services as a utility. Services are offered across geographic boundaries and build on NextiraOne's international footprint including sales and services in 15 European countries as well as NXO Americas.
The new investment has been made in tandem with several significant investments in NextiraOne Group, including an enhancement of its Super Network Operations Center infrastructure and network management capabilities across Europe. The MSP is working to deliver a variety of services to customers, including basic fault monitoring, full performance enhancement and infrastructure management.
“We are seeing an increasing demand for flexible and innovative Managed Services solutions from both our existing customer base and prospective customers," said Mark Petty, Managed Services director. Petty will lead the new venture. "These Managed Services must not only answer their technological requirements, but critically contribute to their business outcomes, helping to deliver top-line growth, cut costs, manage risk, increase efficiency and improve the user experience. This investment will allow us to continue to address the needs in these specific areas of the Managed Services Business with innovative solutions.”
“An effective Managed Services approach is a business-critical decision for most companies," added Shaun Ledgerwood, vice president business development & services of NextiraOne Management. "Choosing our Smart Tasking solution and getting the level right will significantly enhance a company’s performance. That is where NextiraOne can give the most effective support to our customers, and it is why we have invested several million euros across our group, building the quality of our service delivery.”
Edited by
Brooke Neuman
