Amdocs Rolls Out New Order-to-Activation Managed Service Solution

Amdocs has launched its new Amdocs Order-to-Activation managed service solution, designed to reduce managed service providers' (MSP) order-to-activation costs, and improve the order process and fallout management for customers.

The new managed service offers a combination of technology, services and operations within a structured methodology. The Amdocs Order-to-Activation service aligns disparate systems and automates manual processes to streamline the process all the way from order capture through to service activation.

The offering uses a holistic, automated end-to-end approach that encompasses business processes, automation tools, operations and a success-based key performance indicator (KPI) business model. The service provides an enhanced customer experience that minimizes order errors while enabling fulfillment and activation for service provider offerings.

These may include connectivity services like VPN, voice, broadband, TV and bundles for both residential and business customers.

The Order-to-Activation service offers a number of benefits for businesses, including reduced order fallouts and cancelations, reduced costs and reduction in automated and manual work. Additional benefits include improved customer service, decreased activation complaint calls, decreased missed customer appointments, reduced cycle time and accelerated revenue through better lead times.

Amdocs employs a unique managed service model called Value Process Operations (VPO) to aid service providers in reducing TCO across a variety of business processes. This is accomplished regardless of MSPs' systems landscape and combines backend operations with IT technology.

The VPO model also leverages technology to generate higher efficiencies while reducing OPEX costs and improving business KPIs.

"With the growing complexity and volume of today's orders, service providers face increased cost pressures and the need to optimize the mission-critical order handling process," said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs. "Amdocs has accumulated vast experience in providing solutions for service providers' ordering processes, activating some 500,000 devices a day. Service providers are increasingly turning to Amdocs for a VPO combination of products, services and operations capabilities in the ordering domain, as well as our three decades of industry experience."