MSP Today Expert Feature
February 12, 2013

Whaleback Managed Services Creates Training Program for CrystalBlue Partners

Whaleback Managed Services, a provider of unified communications services, has formed a comprehensive training system for CrystalBlue Partner Program members to strengthen sales channel support.

 “With our new partner training program and recent office openings we are making great strides toward enhancing the support we give our sales channel partners," said Chris Daly, Whaleback Managed Services chief revenue officer, in a statement.. "At the same time we are adding partners across the country to our program, all to address the growing demand for our CrystalBlue Unified Communications (News - Alert) Services."

The certification program allows partners to become “Whaleback Certified.” Technical training starts with one four-hour face-to-face training session, followed by eight online sessions. The online sessions are located on Whaleback’s own portal and can be taken when it’s convenient for the client.

Sales training consists of three on-site meetings with Whaleback salespeople and a Whaleback channel manager, followed by online refresher webinars at the beginning of each quarter.

The Whaleback CrystalBlue Partner program offers a variety of attractive features, including both upfront and annuity revenue models, go-to-market programs and tools including leads, sales support and other marketing tools, competitive managed voice solution offers, easy installation, advanced features including “find-me-follow-me” and time of day routing, the ability to direct callers to the right queue and unified communications with presence.

The program also comes with flexible quote tools, allowing partners to offer both a la carte and unlimited usage plans.

One of Whaleback’s happy clients is Fortune Personnel Consultants. The company replaced its unreliable communications system with Whaleback’s Managed Unified Communications Services, which employees can access from anywhere, even over the Web.

"The difference between our old system and Whaleback's was like driving a horse and buggy compared to a car,” said David Mitchell (News - Alert) president of Fortune Personnel Consultants at Lexington earlier in February.

Edited by Rachel Ramsey