MSP Today Expert Feature
February 06, 2013

California-Based Healthcare Coalition Chooses Eceptionist to Manage Services

Eceptionist announced that its software platform has been chosen by the California Telehealth Network for processing scheduling and referrals it provides across its network.

CTN is a Sacramento-based coalition of industries including healthcare and technology, working with government to improve access to healthcare for Californians residing in rural areas or who are underserved. Telehealth is a major focus of this effort.

Houston-based Eceptionist develops software solutions for the healthcare industry. Its platform is designed to manage many aspects of the healthcare business, including scheduling, wait time managament, triage and telehealth.

CTN intends to use Eceptionist's platform for managing referrals between its members and non-member sites, effectively increasing awareness of its services to patients and providers and generating referrals for its members.

Several initiatives promoting telehealth have been launched recently, so it will continue to expand.

The American Telehealth Association seems to agree. Telemedicine is already a substantial part of healthcare and is expected to grow. The Veteran's Administration provided more than 300,000 remote telemedicine consultations in 2011.

There are over 200 telemedicine networks and 3,500 service sites in the U.S., and healthcare apps are currently a popular download on smartphones.

Although California is the most heavily populated state in the U.S., most of its residents live within an hour drive from the coast. Many state residents who live outside of such population centers are a long drive away from many healthcare services.

The services CTN provides are not only valuable to Californians in remote areas, but conceivably could be useful in high-population areas like Los Angeles or San Francisco, which suffer from severe traffic congestion.

If you can go to a telehealth clinic in your neighborhood for more routine treatment, why get on the freeway to go to the doctor if you don't have to?

With the expected growth in telehealth, CTN's choice of Eceptionist to manage the upcoming workload only makes sense. ECeptionist is a well-established company having formed partnerships with firms like Telus Health Solutions in Canada ($10.1 billion in revenue) and European companies like Italy's Telbios or MEC Health in the U.K.

Given ECeptionist's resume, it's hard to argue with CTN's decision to use its platform.

Edited by Braden Becker